Bennett Kevin B
Wright State University, Dayton, OH, USA.
Appl Ergon. 2017 Mar;59(Pt B):625-636. doi: 10.1016/j.apergo.2015.08.001. Epub 2016 Feb 17.
The focus of this manuscript is on cognitive systems engineering/ecological interface design (CSE/EID) and the role that this framework may play in improving system safety. First, the decision making and problem solving literatures are reviewed with an eye towards informational needs that are required to support these activities. The utility of two of Rasmussen's analytical tools (i.e., the abstraction and aggregation hierarchies) in conducting work domain analyses to identify associated information (i.e., categories and relationships) is discussed. The importance of designing ecological displays and interfaces that span the informational categories in the abstraction hierarchy is described and concrete examples are provided. The potential role that ecological interfaces can play in providing effective decision making (i.e., preventing accidents) and problem solving (i.e., dealing with accidents) support, thereby improving the safety of our socio-technical systems, is explored.
本文的重点是认知系统工程/生态界面设计(CSE/EID)以及该框架在提高系统安全性方面可能发挥的作用。首先,回顾决策和问题解决方面的文献,着眼于支持这些活动所需的信息需求。讨论了拉斯穆森的两种分析工具(即抽象层次结构和聚合层次结构)在进行工作领域分析以识别相关信息(即类别和关系)方面的效用。描述了设计跨越抽象层次结构中信息类别的生态显示和界面的重要性,并提供了具体示例。探讨了生态界面在提供有效决策(即预防事故)和问题解决(即处理事故)支持从而提高我们社会技术系统安全性方面可能发挥的潜在作用。