Baeriswyl Sophie, Krause Andreas, Schwaninger Adrian
School of Applied Psychology, University of Applied Sciences and Arts Northwestern Switzerland Olten, Switzerland.
Front Psychol. 2016 May 9;7:663. doi: 10.3389/fpsyg.2016.00663. eCollection 2016.
The growing threat of terrorism has increased the importance of aviation security and the work of airport security officers (screeners). Nonetheless, airport security research has yet to focus on emotional exhaustion and job satisfaction as major determinants of screeners' job performance. The present study bridges this research gap by applying the job demands-resources (JD-R) model and using work-family conflict (WFC) as an intervening variable to study relationships between work characteristics (workload and supervisor support), emotional exhaustion, and job satisfaction in 1,127 screeners at a European airport. Results of structural equation modeling revealed that (a) supervisor support as a major job resource predicted job satisfaction among screeners; (b) workload as a major job demand predicted their emotional exhaustion; and (c) WFC proved to be a promising extension to the JD-R model that partially mediated the impact of supervisor support and workload on job satisfaction and emotional exhaustion. Theoretical and practical implications are discussed.
恐怖主义威胁的不断增加提升了航空安全以及机场安保人员（安检员）工作的重要性。尽管如此，机场安保研究尚未将情感耗竭和工作满意度作为安检员工作绩效的主要决定因素。本研究通过应用工作需求-资源（JD-R）模型，并将工作-家庭冲突（WFC）作为中介变量，来研究欧洲某机场1127名安检员的工作特征（工作量和上级支持）、情感耗竭与工作满意度之间的关系，从而弥补了这一研究空白。结构方程模型的结果显示：（a）上级支持作为主要的工作资源能够预测安检员的工作满意度；（b）工作量作为主要的工作需求能够预测他们的情感耗竭；（c）工作-家庭冲突被证明是对JD-R模型的一个有前景的扩展，它部分中介了上级支持和工作量对工作满意度和情感耗竭的影响。本文还讨论了理论和实践意义。
