Department of Management, College of Business, City University of Hong Kong.
Department of Management, C. T. Bauer College of Business, University of Houston.
J Appl Psychol. 2016 Nov;101(11):1569-1584. doi: 10.1037/apl0000125. Epub 2016 Aug 8.
We investigated the relationship between organizations' use of multisource feedback (MSF) programs and their financial performance. We proposed a moderated mediation framework in which the employees' ability and knowledge sharing mediate the relationship between MSF and organizational performance and the purpose for which MSF is used moderates the relationship of MSF with employees' ability and knowledge sharing. With a sample of 253 organizations representing 8,879 employees from 2005 to 2007 in South Korea, we found that MSF had a positive effect on organizational financial performance via employees' ability and knowledge sharing. We also found that when MSF was used for dual purpose (both administrative and developmental purposes), the relationship between MSF and knowledge sharing was stronger, and this interaction carried through to organizational financial performance. However, the purpose of MSF did not moderate the relationship between MSF and employees' ability. The theoretical relevance and practical implications of the findings are discussed. (PsycINFO Database Record
我们调查了组织使用多源反馈 (MSF) 计划与其财务绩效之间的关系。我们提出了一个有调节的中介框架，其中员工的能力和知识共享中介了 MSF 与组织绩效之间的关系，而 MSF 的用途目的则调节了 MSF 与员工能力和知识共享之间的关系。我们使用了 2005 年至 2007 年期间来自韩国的 253 家组织和 8879 名员工的样本，发现 MSF 通过员工的能力和知识共享对组织的财务绩效产生了积极影响。我们还发现，当 MSF 被用于双重目的（行政和发展目的）时，MSF 与知识共享之间的关系更强，这种相互作用会影响组织的财务绩效。然而，MSF 的目的并没有调节 MSF 与员工能力之间的关系。讨论了研究结果的理论相关性和实际意义。
