Mackrill J, Marshall P, Payne S R, Dimitrokali E, Cain R
Dyson School of Design Engineering, Imperial College London, 10 Prince's Gardens, South Kensington, SW7 1NA, UK.
UCL Interaction Centre, University College London, 66 - 72 Gower Street, London, WC1E 6EA, UK.
Appl Ergon. 2017 Mar;59(Pt A):342-356. doi: 10.1016/j.apergo.2016.08.005. Epub 2016 Oct 7.
Involving users through participation in healthcare service and environment design is growing. Existing approaches and toolkits for practitioners and researchers are often paper based involving workshops and other more traditional design approaches such as paper prototyping. The advent of digital technology provides the opportunity to explore new platforms for user participation. This paper presents results from three studies that used a bespoke situated user participation digital kiosk, engaging 33 users in investigating healthcare environment design. The studies, from primary and secondary care settings, allowed participant feedback on each environment and proved a novel, engaging "21st century" way to participate in the appraisal of the design process. The results point toward this as an exciting and growing area of research in developing not just a new method of user participation but also the technology that supports it. Limitations were noted in terms of data validity and engagement with the device. To guide the development of user participation using similar situated digital devices, key lessons and reflections are presented.
通过让用户参与医疗服务和环境设计来使其融入其中的做法日益普遍。现有的面向从业者和研究人员的方法及工具包通常以纸质形式呈现，涉及研讨会以及其他更传统的设计方法，如纸质原型制作。数字技术的出现为探索用户参与的新平台提供了契机。本文展示了三项研究的结果，这些研究使用了定制的现场用户参与数字亭，让33名用户参与医疗环境设计的调查。这些来自初级和二级护理环境的研究，使参与者能够对每个环境提供反馈，并证明了一种新颖、引人入胜的“21世纪”方式来参与设计过程的评估。结果表明，这不仅是一个开发新的用户参与方法，也是开发支持该方法的技术的令人兴奋且不断发展的研究领域。在数据有效性和与设备的互动方面存在局限性。为指导使用类似现场数字设备的用户参与的发展，本文呈现了关键经验和思考。
