Applying a deliberation model to the analysis of consultations in haemophilia: Implications for doctor-patient communication.

OBJECTIVE

Literature highlights the importance of communication in order to achieve patient's adherence. However, the specific dialogical components likely to favor patient adherence are not clear. In this study, the deliberation dialogue model was applied as an ideal model of optimal deliberation to real physician-patient consultations in the field of hemophilia in order to identify misalignments with the model and possible improvements in physician-patient communication.

METHODS

By applying the deliberation model, we analyzed a corpus of 30 check-up consultations in hemophilia.

RESULTS

Of 30 consultations, 24 (80%) contained 43 deliberation dialogues. Twenty-two (51%) deliberation dialogues were complete (e.g., included an opening stage with a clear statement of the problem, an argumentation stage in which both physician and patient participated, and a closing stage with an explicit patient commitment), whereas 21 (49%) deliberations were incomplete. These featured: Lack of/partial argumentation stage; Lack of closing stage; Lack of/partial argumentation stage and lack of closing stage.

CONCLUSIONS

The deliberation model can be applied to empirical data and allows to identify causes for suboptimal realizations of deliberation.

PRACTICE IMPLICATIONS

Once a problem is acknowledged, attention could be paid to engage hemophilic patients in the argumentation stages and elicit their explicit commitment.