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数据录入任务中的微休息时长、绩效与压力

Microbreak length, performance, and stress in a data entry task.

作者信息

Henning R A, Sauter S L, Salvendy G, Krieg E F

出版信息

Ergonomics. 1989 Jul;32(7):855-64. doi: 10.1080/00140138908966848.

Abstract

The effects of brief rest pauses on performance and well-being were evaluated for a highly repetitive, data entry task. Experienced data entry operators (N = 20) performed the task in a two-day experiment in a simulated office environment. Each day was divided into six, 40-min work periods. Subjects took a brief rest pause at the workstation (microbreak) in the middle of each work period. Subjects were instructed to terminate this microbreak when ready to resume work. Keystroke rate, error rate, correction rate, heart rate and heart rate variability were scored for each half of the work period. In addition, mood states before and during the work period were assessed. Microbreaks were found to average 27.4 s in duration. High ratings of fatigue and boredom during the work period were associated with longer microbreaks, suggesting that the break period was self-adjusted relative to mood state. In addition, correction rate and heart rate were lower following long microbreaks, implying that the degree of recovery was linked to the length of the microbreak. Comparison of keystroke output and correction rate before and after the microbreak, however, revealed that performance worsened after the microbreak, suggesting that subjects terminated microbreaks before complete recovery could occur.

摘要

针对一项高度重复性的数据录入任务,评估了短暂休息对工作表现和幸福感的影响。经验丰富的数据录入操作员(N = 20)在模拟办公环境中进行了为期两天的实验。每天分为六个40分钟的工作时段。受试者在每个工作时段中间于工作站进行短暂休息(微休息)。受试者被指示在准备好恢复工作时终止此微休息。对每个工作时段的前半段和后半段记录击键率、错误率、纠正率、心率和心率变异性。此外,还评估了工作时段之前和期间的情绪状态。发现微休息的平均时长为27.4秒。工作时段中较高的疲劳和无聊评分与较长的微休息相关,这表明休息时段是相对于情绪状态进行自我调整的。此外,长时间微休息后纠正率和心率较低,这意味着恢复程度与微休息的时长有关。然而,对微休息前后的击键输出和纠正率进行比较后发现,微休息后工作表现变差,这表明受试者在完全恢复之前就终止了微休息。

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