沟通辅导：家庭照顾者负担的案例研究
Communication Coaching: A Case Study of Family Caregiver Burden.
作者信息
Wittenberg Elaine, Ferrell Betty, Koczywas Marianna, Ferraro Catherine
机构信息
City of Hope Comprehensive Cancer Center.
出版信息
Clin J Oncol Nurs. 2017 Apr 1;21(2):219-225. doi: 10.1188/17.CJON.219-225.
BACKGROUND: Problematic communication among providers, patients, and their family members can affect the quality of patient care, causing stress to all parties involved and decreased opportunities for collaborative decision making. .
OBJECTIVES: The purpose of this article is to present one case from a pilot study of a family caregiver intervention focused on communication. .
METHODS: The nurse-delivered communication intervention includes a written communication guide for family caregivers, as well as a one-time nurse communication coaching call. The call is aimed at identifying caregiver communication concerns, providing communication education, and role playing problematic communication. .
FINDINGS
Psychological distress and caregiver confidence in communication were improved for the caregiver. Data presented from the case study demonstrate the need for family caregiver communication support and training and the potential benefits of such training.
背景
医疗服务提供者、患者及其家庭成员之间存在的沟通问题会影响患者护理质量，给所有相关方带来压力，并减少共同决策的机会。
目的
本文旨在介绍一项针对家庭护理人员沟通干预的试点研究中的一个案例。
方法
由护士提供的沟通干预包括为家庭护理人员提供一份书面沟通指南，以及一次护士沟通指导电话。该电话旨在识别护理人员的沟通问题，提供沟通教育，并对有问题的沟通进行角色扮演。
结果
护理人员的心理困扰和沟通信心得到了改善。案例研究提供的数据表明，家庭护理人员需要沟通支持和培训，以及此类培训的潜在益处。
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