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居家环境下非正式护理人员用药错误的前瞻性风险评估。

A prospective risk assessment of informal carers' medication administration errors within the domiciliary setting.

作者信息

Parand Anam, Faiella Giuliana, Franklin Bryony Dean, Johnston Maximilian, Clemente Fabrizio, Stanton Neville A, Sevdalis Nick

机构信息

a Department of Social Psychology , London School of Economics , London , UK.

b The National Institute for Health Research (NIHR) Imperial Patient Safety Translational Research Centre, Imperial College London , London , UK.

出版信息

Ergonomics. 2018 Jan;61(1):104-121. doi: 10.1080/00140139.2017.1330491. Epub 2017 Jun 9.

Abstract

Increasingly, medication is being administered at home by family and friends of the care-recipient. This study aims to identify and analyse risks associated with potential drug administration errors made by informal carers at home. We mapped medication administration at home with a multidisciplinary team that included carers, health care professionals and patients. Evidence-based risk-analysis methodologies were applied: Healthcare Failure Modes and Effect Analysis (HFMEA), Systematic Human Error Reduction and Prediction Analysis (SHERPA) and Systems-Theoretic Accident Model and Processes (STAMP). The process of administration comprises seven sub-processes. Thirty-four possible failure modes were identified and six of these were rated as high risk. These highlighted that medications may be given with a wrong dose, stored incorrectly, not discontinued as instructed, not recorded, or not ordered on time, and often caused by communication and support problems. Combined risk analyses contributed unique information helpful to better understand the medication administration risks and causes within homecare. Practitioner Summary: Increasingly, medication is being administered at home by family and friends of the care-recipient. This study identifies risks associated with potential drug administration errors made by informal carers at home through consensus-based quantitative techniques. The different analyses contribute unique information helpful to better understand the administration risks and causes.

摘要

越来越多的情况下,护理对象的家人和朋友会在家中给药。本研究旨在识别和分析居家非专业护理人员潜在用药错误相关的风险。我们与一个多学科团队共同梳理了居家给药情况,该团队包括护理人员、医疗保健专业人员和患者。应用了基于证据的风险分析方法:医疗失效模式与效应分析(HFMEA)、系统性人为错误减少与预测分析(SHERPA)以及系统理论事故模型与过程(STAMP)。给药过程包括七个子过程。识别出34种可能的失效模式,其中六种被评为高风险。这些突出表明,药物可能会出现剂量错误、储存不当、未按指示停药、未记录或未按时医嘱,且这些情况往往是由沟通和支持问题导致的。综合风险分析提供了独特的信息,有助于更好地理解居家护理中的用药风险及原因。从业者总结:越来越多的情况下,护理对象的家人和朋友会在家中给药。本研究通过基于共识的定量技术识别了居家非专业护理人员潜在用药错误相关的风险。不同的分析提供了独特的信息,有助于更好地理解给药风险及原因。

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