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对一款老年服务机器人的多视角评估:不同利益相关者的声音。

A multi-perspective evaluation of a service robot for seniors: the voice of different stakeholders.

作者信息

Bedaf Sandra, Marti Patrizia, Amirabdollahian Farshid, de Witte Luc

机构信息

a Research Centre Technology in Care, Zuyd University of Applied Sciences , Heerlen , The Netherlands.

b School for Public Health and Primary Care (CAPHRI) , Maastricht University , Maastricht , The Netherlands.

出版信息

Disabil Rehabil Assist Technol. 2018 Aug;13(6):592-599. doi: 10.1080/17483107.2017.1358300. Epub 2017 Jul 31.

DOI:10.1080/17483107.2017.1358300
PMID:28758532
Abstract

PURPOSE

The potential of service robots for seniors is given increasing attention as the ageing population in Western countries will continue to grow as well as the demand for home care. In order to capture the experience of living with a robot at home, a multi-perspective evaluation was conducted.

METHODS

Older adults (n = 10) were invited to execute an actual interaction scenario with the Care-O-bot robot in a home-like environment and were questioned about their experiences. Additionally, interviews were conducted with the elderly participants, informal carers (n = 7) and professional caregivers (n = 11).

RESULTS

Seniors showed to be more keen to accept the robot than their caregivers and relatives. However, the robot in its current form was found to be too limited and participants wished the robot could perform more complex tasks. In order to be acceptable a future robot should execute these complex tasks based on the personal preferences of the user which would require the robot to be flexible and extremely smart, comparable to the care that is delivered by a human carer.

CONCLUSIONS

Developing the functional features to perform activities is not the only challenge in robot development that deserves the attention of robot developers. The development of social behaviour and skills should be addressed as well. This is possible adopting a person-centred design approach, which relies on validation activities with actual users in realistic environments, similar to those described in this paper. Implications for rehabilitation Attitude of older adults towards service robots Potential of service robotsfor older adults.

摘要

目的

随着西方国家人口老龄化以及家庭护理需求的持续增长,服务机器人在老年人护理方面的潜力受到越来越多的关注。为了了解在家中与机器人共同生活的体验,我们进行了多视角评估。

方法

邀请了10位老年人在类似家庭的环境中与Care-O-bot机器人进行实际互动场景,并询问他们的体验。此外,还对老年参与者、非正式护理人员(7人)和专业护理人员(11人)进行了访谈。

结果

老年人比他们的护理人员和亲属更愿意接受机器人。然而,发现当前形式的机器人功能过于有限,参与者希望机器人能够执行更复杂的任务。为了被接受,未来的机器人应该根据用户的个人偏好执行这些复杂任务,这将要求机器人灵活且极其智能,类似于人类护理人员提供的护理。

结论

开发执行活动的功能特性并非机器人开发中唯一值得开发者关注的挑战。社会行为和技能的发展也应得到解决。采用以人为主的设计方法是可行的,该方法依赖于在现实环境中与实际用户进行验证活动,类似于本文所述的活动。对康复的启示老年人对服务机器人的态度服务机器人在老年人护理方面的潜力。

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