Lampinen Mai-Stiina, Suutala ElinaAnnikki, Konu Anne Irmeli
School of Health Sciences, University of Tampere , Tampere, Finland.
Leadersh Health Serv (Bradf Engl). 2017 Oct 2;30(4):378-393. doi: 10.1108/LHS-06-2016-0025. Epub 2017 Sep 1.
Purpose The purpose of this paper is to examine how factors associated with a sense of community in the workplace are connected with organizational commitment and the quality of services among frontline managers and middle managers in social and health care services in Finland. Design/methodology/approach A questionnaire designed specifically for this research was sent to 241 lower-level and middle-level managers in social and health care services in central Finland. A total of 136 managers completed the questionnaire (response rate 56 per cent). The results were analyzed using descriptive statistics, exploratory factor analysis, Spearman's rank-order correlation coefficient and multiple linear regression analyses. Findings The study showed that feeling a sense of belonging, mutual trust and appreciation, and open interaction among colleagues were connected to organizational commitment for frontline managers and middle managers in social and health care services in Finland. Correspondingly, an open flow of information in the organization, job meaningfulness and appreciation received from managers' superiors were connected to the quality of services. Originality/value This study provides information on the factors that influence social and health care managers' organizational commitment and on items connected to their experience of the quality of services.
目的 本文旨在探讨与工作场所社区感相关的因素如何与芬兰社会和医疗服务中一线管理人员和中层管理人员的组织承诺以及服务质量相联系。
设计/方法/途径 专门为本研究设计的问卷被发送给芬兰中部社会和医疗服务领域的241名基层和中层管理人员。共有136名管理人员完成了问卷（回复率为56%）。使用描述性统计、探索性因素分析、斯皮尔曼等级相关系数和多元线性回归分析对结果进行了分析。
研究结果 研究表明，归属感、相互信任和欣赏以及同事之间的开放互动与芬兰社会和医疗服务中一线管理人员和中层管理人员的组织承诺相关。相应地，组织中信息的开放流动、工作意义以及从上级管理人员那里获得的欣赏与服务质量相关。
原创性/价值 本研究提供了有关影响社会和医疗服务管理人员组织承诺的因素以及与他们服务质量体验相关项目的信息。
