Kushniruk Andre, Senathirajah Yalini, Borycki Elizabeth
School of Health Information Science, University of Victoria, Canada.
State University of New York, Brooklyn, USA.
Stud Health Technol Inform. 2017;245:763-767.
The usability and safety of health information systems have become major issues in the design and implementation of useful healthcare IT. In this paper we describe a multi-phased multi-method approach to integrating usability engineering methods into system testing to ensure both usability and safety of healthcare IT upon widespread deployment. The approach involves usability testing followed by clinical simulation (conducted in-situ) and "near-live" recording of user interactions with systems. At key stages in this process, usability problems are identified and rectified forming a usability and technology-induced error "safety net" that catches different types of usability and safety problems prior to releasing systems widely in healthcare settings.
健康信息系统的可用性和安全性已成为实用医疗信息技术设计与实施中的主要问题。在本文中，我们描述了一种多阶段、多方法的途径，即将可用性工程方法融入系统测试，以确保医疗信息技术在广泛部署时的可用性和安全性。该途径包括可用性测试，随后进行临床模拟（现场进行）以及对用户与系统交互进行“准实时”记录。在这一过程的关键阶段，识别并纠正可用性问题，形成一个可用性和技术引发错误的“安全网”，在医疗环境中广泛发布系统之前捕获不同类型的可用性和安全性问题。
