a Center for Health information and Communication, CHIC , Health Services Research & Development, Richard L. Roudebush VA Medical Center , Indianapolis , IN , USA.
b Health Services Research , Regenstrief Institute, Inc , Indianapolis , IN , USA.
J Ment Health. 2018 Oct;27(5):388-394. doi: 10.1080/09638237.2017.1417570. Epub 2018 Jan 6.
Provider burnout is a critical problem in mental health services. Contributing factors have been explicated across three domains: personal, job and organizational characteristics. Of these, organizational characteristics, including workplace environment, appear to be particularly important given that most interventions addressing burnout via the other domains (e.g. bolstering personal coping skills) have been modestly effective at best.
This study builds on previous research by using social capital as a framework for the experience of work social milieu, and aims to provide a richer understanding of how workplace social environment might impact burnout and help create more effective ways to reduce burnout.
Providers (n = 40) taking part in a larger burnout intervention study were randomly selected to take part in interviews regarding their workplace environment and burnout. Participant responses were analyzed thematically.
Workplace social milieu revolved around two primary themes: workplace social capital in provider burnout and the protective qualities of social capital in cohesive work teams that appear to mitigate burnout.
These results imply that work environments where managers support collaboration and social interaction among work teams may reduce burnout.
医疗服务提供者 burnout 是一个严重的问题。导致 burnout 的因素可以分为三个方面：个人、工作和组织特点。其中，组织特点，包括工作场所环境，似乎尤为重要，因为通过其他方面（例如，增强个人应对技能）干预 burnout 的效果最多只是适度的。
本研究以社会资本作为工作社交环境体验的框架，在前人的研究基础上进一步探讨，旨在更深入地了解工作场所社交环境如何影响 burnout，并帮助创造更有效的方法来减少 burnout。
参与较大规模 burnout 干预研究的提供者（n=40）被随机挑选参与关于工作环境和 burnout 的访谈。对参与者的回答进行了主题分析。
工作场所社交环境围绕两个主要主题：提供者 burnout 中的工作场所社会资本和凝聚力强的工作团队中的社会资本的保护特性，这些似乎可以减轻 burnout。
这些结果表明，工作环境中，管理者支持工作团队之间的协作和社交互动，可能会减少 burnout。
