Alfonso Lisbet, Zenasni Franck, Hodzic Sabina, Ripoll Pilar
Paris Descartes University, Sorbonne Paris Cité, France.
University of Valencia, Spain.
Psychol Rep. 2016 Feb;118(1):107-127. doi: 10.1177/0033294115625262.
Organizational citizenship behaviors are not directly rewarded by organizations. However, they seem to contribute to excellent performance at work. The aim of this study is to test quality of working life's (QoWL) mediating role in the relationship between emotional intelligence (EI) and organizational citizenship behaviors (OCB). 203 French adults working regularly in teams completed validated self-report measures corresponding to each construct. The collected data showed that in the studied sample, a high quality of working life was associated with Sportsmanship behaviors. However, mediation was not observed for the other OCB subscales: Altruism, Helping, or Civic virtues. These behaviors tend to occur in individuals with high emotional intelligence scores, unrelated to their quality of working life. Theoretical background, practical implications, and limitations of the study are discussed.
组织公民行为并不会直接得到组织的奖励。然而，它们似乎有助于工作中的卓越表现。本研究的目的是检验工作生活质量（QoWL）在情商（EI）与组织公民行为（OCB）之间关系中的中介作用。203名经常在团队中工作的法国成年人完成了与每个构念相对应的经过验证的自我报告测量。收集的数据表明，在所研究的样本中，高质量的工作生活与体育精神行为相关。然而，在其他组织公民行为子量表（利他主义、帮助行为或公民美德）中未观察到中介作用。这些行为往往发生在情商得分高的个体中，与他们的工作生活质量无关。本文讨论了该研究的理论背景、实际意义和局限性。
