Al-Araidah Omar, Al Theeb Nader, Bader Mariam, Mandahawi Nabeel
Jordan University of Science and Technology , Irbid, Jordan.
Humber Institute of Technology and Advanced Learning, Toronto, Canada.
Int J Health Care Qual Assur. 2018 May 14;31(4):350-360. doi: 10.1108/IJHCQA-11-2016-0175.
Purpose The purpose of this paper is to present the deficiencies in teamwork skills at Jordan hospitals as seen by team members. The study aims to identify training needs to improve teamwork-related soft skills of caregivers to enhance staff satisfaction and improve quality of care. Moreover, the paper provides a methodology to identify the training needs in any healthcare workplace by repeating the same questionnaire. Design/methodology/approach A self-administrated questionnaire was designed to study deficiencies in teamwork and team leadership at Jordan hospitals as seen by team members. Surveyed care providers included physicians, nursing and anesthesiologists operating in emergency departments, surgical operating rooms and intensive care units from various hospitals. Findings With a response rate of 78.8 percent, statistical analysis of collected data of opposing staff members revealed low levels of satisfaction (40.7-48 percent opposing), lack of awareness on the impact of teamwork on quality of care (15.6-22.1 percent opposing), low levels of involvement of top management (27.1-57.3 percent opposing), lack of training (52.5-69.8 percent opposing), lack of leadership skills (29.8-60 percent opposing), lack of communication (22.3-62.1 percent opposing), lack of employee involvement (37.6-50.8 percent opposing) and lack of collaboration among team members (28.6-50 percent opposing). Among the many, results illustrate the need for improving leadership skills of team leaders, improving communication and involving team members in decision making. Originality/value Several studies investigated relationships between teamwork skills and quality of care in many countries. To the authors' knowledge, no local study investigated the deficiencies of teamwork skills among Jordan caregivers and its impact on quality of care. The study provides the ground for management at Jordan hospitals and to healthcare academic departments to tailor training courses to improve teamwork skills of caregivers. Data of this study are collected from the society who is working in the field of healthcare. As the results of this are produced from a real data, it is expected that applying the recommendations will impact the society positively by enhancing the patients' satisfaction.
目的 本文旨在呈现团队成员眼中约旦医院团队协作技能的不足之处。该研究旨在确定培训需求，以提高护理人员与团队协作相关的软技能，从而提升员工满意度并改善护理质量。此外，本文还提供了一种通过重复相同问卷来确定任何医疗工作场所培训需求的方法。
设计/方法/途径 设计了一份自填式问卷，以研究团队成员眼中约旦医院团队协作和团队领导方面的不足。接受调查的护理人员包括来自各医院急诊科、外科手术室和重症监护病房的医生、护士和麻醉师。
结果 回复率为78.8%，对收集到的反对意见员工数据进行统计分析后发现，满意度较低（40.7%-48%持反对意见），对团队协作对护理质量的影响缺乏认识（15.6%-22.1%持反对意见），高层管理人员参与度较低（27.1%-57.3%持反对意见），缺乏培训（52.5%-69.8%持反对意见），缺乏领导技能（29.8%-60%持反对意见），缺乏沟通（22.3%-62.1%持反对意见），缺乏员工参与（37.6%-50.8%持反对意见）以及团队成员之间缺乏协作（28.6%-50%持反对意见）。在诸多问题中，结果表明需要提高团队领导者的领导技能、改善沟通并让团队成员参与决策。
原创性/价值 多项研究调查了许多国家团队协作技能与护理质量之间的关系。据作者所知，尚无本地研究调查约旦护理人员团队协作技能的不足之处及其对护理质量的影响。该研究为约旦医院管理层和医疗学术部门量身定制培训课程以提高护理人员团队协作技能奠定了基础。本研究数据收集自医疗保健领域的从业人员。由于这些结果来自真实数据，预计应用这些建议将通过提高患者满意度对社会产生积极影响。
