Baynouna Al Ketbi Latifa Mohammad, Al Kwuiti Mariam Mohammad, Abdulbaqi Hanan, Al Kwuiti Mouza Hamad, Al Alawi Shamma, Al Zarouni Amal, Al Awadhi Fathyia, Al Bloushi Durra, Al Harbi Amal, Saadon Bakr, Al Jabri Omar
Abu Dhabi Health Services, SEHA, Ambulatory Healthcare Services, Abu Dhabi, United Arab Emirates.
J Ambul Care Manage. 2018 Jul/Sep;41(3):158-170. doi: 10.1097/JAC.0000000000000242.
This study describes the transformation of Abu Dhabi Ambulatory Healthcare Services into patient-centered medical homes (PCMH) in 3 pilot sites by applying the National Commission for Quality Assurance (NCQA) PCMH standards. The intervention was system redesign, population management, team building, and optimizing electronic medical records toward patient-centered care. The pilot centers outperformed non-pilot centers in clinical key performance indicators. Based on the NCQA 2011 PCMH criteria, the pilot achieved 84% compared with 42% at the start of the project. In conclusion this study shed light on a firm path to operationalizing PCMH to enhance the quality and access to care.
本研究描述了阿布扎比门诊医疗服务机构如何通过应用美国国家质量保证委员会（NCQA）的以患者为中心的医疗之家（PCMH）标准，在3个试点地点转变为以患者为中心的医疗之家。干预措施包括系统重新设计、人群管理、团队建设以及朝着以患者为中心的护理方向优化电子病历。试点中心在临床关键绩效指标方面优于非试点中心。根据NCQA 2011年PCMH标准，试点在项目开始时达到42%，而此时达到了84%。总之，本研究为实施以患者为中心的医疗之家以提高医疗质量和可及性指明了一条坚实的道路。
