Department of Nursing, Howon University, Gunsan-si, Korea.
College of Nursing, Ewha Research Institute of Nursing Science, Ewha Womans University, Seoul, Korea.
J Nurs Manag. 2019 Apr;27(3):509-516. doi: 10.1111/jonm.12705. Epub 2018 Oct 18.
This study aimed to develop an instrument to measure nurses' emotional labour and to examine the scale's validity and reliability.
Nurses experience emotional labour when they interact with patients. In previous research, nurses' emotional labour was measured using tools developed for other occupations, which made it difficult to clarify the attributes specific to nursing.
Preliminary items were developed through a literature review, interviews and constructing a conceptual framework. The confirmed 25 items were applied in data collection. Data collected from 304 nurses working at metropolitan area hospitals were utilized to test the preliminary tool's validity and reliability. For this purpose, item analysis, factor analysis, Pearson correlation coefficients and Cronbach's alpha were used.
The final scale comprised 16 items, divided and three factors. The factors comprised "emotional control effort in profession," "patient-focused emotional suppression," and "emotional pretense by norms." The explanatory variance of the three factors was 52.1%. Cronbach's α was 0.81, and the split-half coefficient was 0.84.
Results indicate that the proposed scale was valid and reliable, and suitable for assessing nurses' emotional labour.
The scale could contribute to devising an efficient strategy to manage nurses' emotional labour.
本研究旨在开发一种测量护士情绪劳动的工具，并检验该量表的效度和信度。
护士在与患者互动时会经历情绪劳动。在之前的研究中，护士的情绪劳动是使用为其他职业开发的工具来衡量的，这使得难以澄清特定于护理的属性。
通过文献回顾、访谈和构建概念框架来制定初步项目。确认的 25 个项目应用于数据收集。从大都市地区医院工作的 304 名护士收集的数据用于检验初步工具的有效性和可靠性。为此，使用项目分析、因子分析、皮尔逊相关系数和克朗巴哈 α。
最终的量表由 16 个项目组成，分为三个因素。这三个因素包括“职业情绪控制努力”、“以患者为中心的情绪抑制”和“规范下的情绪伪装”。三个因素的解释方差为 52.1%。克朗巴哈 α 为 0.81，半分系数为 0.84。
结果表明，所提出的量表具有有效性和可靠性，适用于评估护士的情绪劳动。
该量表有助于制定有效的策略来管理护士的情绪劳动。
