Babaei Mansour, Mohammadian Mohammad, Abdollahi Masoud, Hatami Ali
Health Management Research Center, Baqiyatallah University of Medical Sciences, Tehran, Iran.
Department of Nursing, MSc of Medical Surgical Nursing, Faculty of Nursing and Midwifery, Iran University of Medical Sciences, Tehran, Iran.
Heliyon. 2018 Sep 17;4(9):e00789. doi: 10.1016/j.heliyon.2018.e00789. eCollection 2018 Sep.
Human behavior is recognized as the main factor in the occurrence of accidents (70-90 percent), with human personality and problem solving ability as two related factors in the occurrence of medical errors (annually 42.7 million in the world). The objectives of this study were to investigate the relationship between personality factors, problem solving ability and medical errors.
This study was a questionnaire case control study. Information on 49 members of medical and nursing staff with medical errors (case group) and 46 without medical errors (control group) were analyzed. To collect the data, two Heppner problem solving questionnaires and the NEO-Five Factor Inventory were used, which were completed by the study population.
The results illustrate that individuals without medical errors showed higher scores in contentiousness, extraversion and agreeableness and lower scores in neuroticism than those with medical errors. Individuals without medical errors also showed higher scores in problem solving ability scales than those with medical errors.
Results of this study, suggest that personality factors and problem solving ability are related to medical errors and it may be possible for hospital authorities to use this knowledge when selecting capable medical staff.
人类行为被认为是事故发生的主要因素（占70%-90%），而人类性格和解决问题的能力是医疗差错发生的两个相关因素（全球每年有4270万起）。本研究的目的是调查性格因素、解决问题的能力与医疗差错之间的关系。
本研究是一项问卷调查病例对照研究。分析了49名有医疗差错的医护人员（病例组）和46名无医疗差错的医护人员（对照组）的信息。为收集数据，使用了两份赫普纳解决问题问卷和大五人格问卷，由研究对象填写。
结果表明，无医疗差错的个体在尽责性、外向性和宜人性方面得分高于有医疗差错的个体，在神经质方面得分低于有医疗差错的个体。无医疗差错的个体在解决问题能力量表上的得分也高于有医疗差错的个体。
本研究结果表明，性格因素和解决问题的能力与医疗差错有关，医院管理部门在选拔有能力的医护人员时可能可以利用这一知识。
