当错误在媒体上被披露时护理管理者和领导者的行为。
Behavior of nursing managers and leaders when errors are disclosed in the media.
作者信息
Forte Elaine Cristina Novatzki, Pires Denise Elvira Pires de, Martins Maria Manuela Ferreira Pereira da Silva, Trindade Letícia de Lima, Schneider Dulcinéia Guizoni, Ribeiro Olga Maria Pimenta Lopes
机构信息
Universidade Federal de Santa Catarina (UFSC), Departamento de Enfermagem. Florianópolis, Santa Catarina, Brasil.
Universidade Federal de Santa Catarina. Programa de Pós-graduação em Enfermagem. Florianópolis, Santa Catarina, Brasil.
出版信息
Rev Gaucha Enferm. 2018 Oct 22;39:e20180039. doi: 10.1590/1983-1447.2018.20180039.
OBJECTIVE
To analyze the behavior of nursing managers and leaders when nursing errors are disclosed in the media.
METHODOLOGY
A qualitative, retrospective, documental study of the collection carried out in newspapers in Brazil and Portugal, between 2012 and 2016. Analysis performed at Atlas.ti, using a Ricoeur technique based on Habermas Theory of Communicative Action.
RESULTS
Managers and caretakers focused on the workforce, continuing with the opening of internal syndication, removal of position and dismissal. How to lead the discipline process, carrying out inspections, requesting documents and questioning about the facts, as well as repudiating some disclosed notes.
CONCLUSION
Leaderships in nursing played a crucial role in developing a complex problem strategy. However, this was not done efficiently.
目的
分析护理管理人员和领导者在护理差错被媒体曝光时的行为表现。
方法
对2012年至2016年间在巴西和葡萄牙报纸上收集的资料进行定性、回顾性文献研究。运用基于哈贝马斯交往行为理论的利科方法在阿特拉斯.ti软件上进行分析。
结果
管理人员和护理人员关注员工队伍，继续开启内部联合、撤职和辞退程序。探讨如何主导纪律处分程序，进行检查、索要文件并询问事实情况，同时对一些被曝光的报道表示谴责。
结论
护理领域的领导在制定复杂问题应对策略方面发挥了关键作用。然而，这一工作并未高效完成。
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