Bittencourt Marina Nolli, Oliveira Diúlia Cristina Pantoja de, Souza Ruan Patrick de Oliveira, Pena José Luís da Cunha, Pantoja Paulo Victor das Neves, Pereira Maria Odete
Universidade Federal do Amapá. Macapá-AP, Brasil.
Universidade Federal de Minas Gerais, Escola de Enfermagem. Belo Horizonte-MG, Brasil.
Rev Bras Enferm. 2018;71(suppl 5):2287-2294. doi: 10.1590/0034-7167-2017-0924.
The objective of the study was to analyze criticisms, compliments and suggestions of users, family and workers, placed in an Ombudsman of a Centro de Atenção Psicossocial para Álcool e outras Drogas (Psychosocial Care Centers for Alcohol and Other Drugs- CAPS ad).
A study carried out in the CAPS ad of Macapá-AP from August to December 2016, through the thematic content analysis of the files deposited in the ombudsman, recently introduced in the service, containing criticisms, compliments and suggestions from users, family members, and CAPS ad.
It was observed the dissatisfaction with the infrastructure of the CAPS ad, and with the relationships built between users and professionals, in addition, suggestions were given of workshops, and improvement in the development of the Projeto Terapêutico Singular (freely translated as Unique Therapeutic Project).
It is concluded that the multidisciplinary team needs to put in practice the real psychosocial care in the service, and that the management helps in the improvement of the service's place, and in the proposal of qualifications to this team.
本研究的目的是分析酒精和其他药物心理社会关怀中心（CAPS ad）监察员收到的使用者、家属及工作人员的批评、赞扬和建议。
2016年8月至12月在阿马帕州马卡帕市的CAPS ad开展了一项研究，通过对监察员处存档文件进行主题内容分析，这些文件是该服务中最近引入的，包含使用者、家属及CAPS ad的批评、赞扬和建议。
观察到对CAPS ad的基础设施以及使用者与专业人员之间建立的关系存在不满，此外，还提出了举办工作坊的建议，以及改进独特治疗项目的开展情况。
得出多学科团队需要在服务中切实落实真正的心理社会关怀，并且管理有助于改善服务场所，以及为该团队提出资质提升建议的结论。
