菲律宾一家三级政府医院护士的患者安全文化。
Patient safety culture among nurses at a tertiary government hospital in the Philippines.
机构信息
Philippine Orthopedic Center, Ma. Clara corner Banawe St., Quezon City, Philippines / University of the Philippines Manila, Ermita, Manila, Philippines.
Philippine Orthopedic Center, Ma. Clara corner Banawe St., Quezon City, Philippines / Pamantasan ng Lungsod ng Maynila, Intramuros, Manila, Philippines.
出版信息
Appl Nurs Res. 2018 Dec;44:67-75. doi: 10.1016/j.apnr.2018.09.007. Epub 2018 Sep 20.
AIM
To assess the patient safety culture (PSC) among nurses at a government hospital BACKGROUND: Culture of patient safety is acknowledged as a critical component to the quality of health care. Despite the increasing curiosity on PSC, little studies are available in the Philippine context.
METHODS
A descriptive, cross-sectional, single-center study using total population sampling technique was conducted. PSC was assessed using the Hospital Survey on Patient Safety Culture (HSOPSC) among Registered Nurses. Descriptive statistics were employed to express demographic data and composites of safety culture.
RESULTS
292 nurses completed the survey, yielding a response rate of 86.65%. Of the 12 composites evaluated, Teamwork within Units (91.50%) was the highest positively-rated followed by Organizational Learning - Continuous Improvement (86.89%) while Nonpunitive Response to Error (17.65%) was the least positively-rated. Most (71.48%) of the respondents had not reported any event within the past 12 months. Majority (45%) reported that the overall patient safety grade of the hospital was very good and no one thought that it was failing.
CONCLUSIONS
This study showed that nurses value Teamwork within Units and Organizational Learning-Continuous Improvement as important aspects of PSC. Nonpunitive Response to Error was the area that requires improvement. Determining PSC level should be a continuous process. The first step should be obtaining the support of the administration and assuming a non-punitive approach to those who make and report medical errors. If the problem of personnel not reporting events is to be resolved, any barriers to reporting should be identified and addressed.
目的
评估政府医院护士的患者安全文化(PSC)。
背景
患者安全文化被认为是医疗质量的关键组成部分。尽管人们对 PSC 的兴趣日益浓厚,但在菲律宾的背景下,相关研究却很少。
方法
采用描述性、横断面、单中心研究,使用总体人群抽样技术。使用医院患者安全文化调查(HSOPSC)对注册护士进行 PSC 评估。采用描述性统计方法表达人口统计学数据和安全文化综合指标。
结果
共有 292 名护士完成了调查,应答率为 86.65%。在评估的 12 个综合指标中,团队合作(91.50%)得分最高,其次是组织学习-持续改进(86.89%),而对错误的非惩罚性反应(17.65%)得分最低。大多数(71.48%)受访者在过去 12 个月内没有报告任何事件。大多数(45%)人报告医院的整体患者安全等级非常好,没有人认为它不及格。
结论
本研究表明,护士重视团队合作和组织学习-持续改进,认为这是 PSC 的重要方面。对错误的非惩罚性反应是需要改进的领域。确定 PSC 水平应该是一个持续的过程。第一步应该是获得管理层的支持,并对犯错误和报告错误的人采取非惩罚性的方法。如果要解决人员不报告事件的问题,就应该确定并解决报告障碍。