Wilkins David, Khan Munira, Stabler Lorna, Newlands Fiona, Mcdonnell John
1CASCADE, Cardiff University, Cardiff, UK.
2The Tilda Goldberg Centre for Social Work and Social Care, University of Bedfordshire, Luton, UK.
Clin Soc Work J. 2018;46(4):350-360. doi: 10.1007/s10615-018-0680-7. Epub 2018 Sep 21.
Understanding how different forms of supervision support good social work practice and improve outcomes for people who use services is nearly impossible without reliable and valid evaluative measures. Yet the question of how best to evaluate the quality of supervision in different contexts is a complicated and as-yet-unsolved challenge. In this study, we observed 12 social work supervisors in a simulated supervision session offering support and guidance to an actor playing the part of an inexperienced social worker facing a casework-related crisis. A team of researchers analyzed these sessions using a customized skills-based coding framework. In addition, 19 social workers completed a questionnaire about their supervision experiences as provided by the same 12 supervisors. According to the coding framework, the supervisors demonstrated relatively modest skill levels, and we found low correlations among different skills. In contrast, according to the questionnaire data, supervisors had relatively high skill levels, and we found high correlations among different skills. The findings imply that although self-report remains the simplest way to evaluate supervision quality, other approaches are possible and may provide a different perspective. However, developing a reliable independent measure of supervision quality remains a noteworthy challenge.
如果没有可靠且有效的评估方法，就几乎不可能理解不同形式的督导如何支持良好的社会工作实践并改善服务对象的 outcomes。然而，在不同背景下如何最好地评估督导质量仍是一个复杂且尚未解决的挑战。在本研究中，我们观察了 12 位社会工作督导在一次模拟督导会议中的表现，他们为一名扮演面临个案工作相关危机的无经验社会工作者的演员提供支持和指导。一组研究人员使用定制的基于技能的编码框架对这些会议进行了分析。此外，19 名社会工作者完成了一份关于他们由同 12 位督导提供的督导经历的问卷。根据编码框架，督导们展示出相对适度的技能水平，并且我们发现不同技能之间的相关性较低。相比之下，根据问卷数据，督导们的技能水平相对较高，并且我们发现不同技能之间的相关性较高。这些发现意味着，尽管自我报告仍然是评估督导质量的最简单方法，但其他方法也是可行的，并且可能提供不同的视角。然而，开发一种可靠的独立督导质量评估方法仍然是一项值得注意的挑战。
