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出头鸟:少数派下属如何影响群体结果,以及他们为此所面临的后果。

Head above the parapet: How minority subordinates influence group outcomes and the consequences they face for doing so.

机构信息

Department of Management and Organisations.

Department of Organisational Behaviour and Human Resources.

出版信息

J Appl Psychol. 2019 Jul;104(7):929-945. doi: 10.1037/apl0000376. Epub 2019 Jan 14.

Abstract

Research on power often treats the recipients of powerholders' decisions (i.e., subordinates) as an undifferentiated group, overlooking how their responses to powerholders' decisions might vary and how those responses might affect powerholders' later decisions. In this article, we examine the role of lone dissenting subordinates (individuals whose feedback differs from that expressed by other group members) in shaping powerholders' allocation decisions, and explore the consequences those subordinates face for their dissent. In 3 experimental studies, we show that even as a lone voice, the feedback of a dissenting subordinate influences powerholders' decisions. Powerholders make more self-interested allocations when a lone subordinate provides consistently positive feedback, even when others provide mostly negative feedback. However, powerholders regulate their allocations when a lone subordinate provides candid feedback that points out the self-interested nature of their allocations, even when others provide consistently positive feedback. We further show that lone dissenting subordinates' influence is stronger when they share a salient group membership with the powerholder (e.g., their school or political affiliation). Finally, we find that powerholders reward lone subordinates who provide them with positive feedback, but only punish lone candid subordinates if they do not share a salient group membership with them. Overall, our results suggest that subordinates who risk putting their head above the parapet can improve outcomes for their group members, and can avoid being punished for doing so, as long as they share a salient group membership with the powerholder. (PsycINFO Database Record (c) 2019 APA, all rights reserved).

摘要

权力研究通常将权力持有者决策的接受者(即下属)视为一个无差别的群体,忽略了他们对权力持有者决策的反应可能会有所不同,以及这些反应可能会如何影响权力持有者的后续决策。在本文中,我们考察了孤独的持不同意见的下属(其反馈与其他小组成员的反馈不同的个体)在塑造权力持有者分配决策中的作用,并探讨了这些下属因持不同意见而面临的后果。在 3 项实验研究中,我们表明,即使是作为一个孤独的声音,持不同意见的下属的反馈也会影响权力持有者的决策。当一个孤独的下属提供一致的积极反馈时,权力持有者会做出更多自利的分配,即使其他人提供的大多是负面反馈。然而,当一个孤独的下属提供坦率的反馈,指出他们分配的自利性质时,权力持有者会调整他们的分配,即使其他人提供一致的积极反馈。我们进一步表明,当孤独的持不同意见的下属与权力持有者有明显的群体成员关系(例如,他们的学校或政治派别)时,他们的影响力更强。最后,我们发现,权力持有者会奖励那些提供积极反馈的孤独下属,但只有在他们与下属没有明显的群体成员关系时,才会惩罚那些坦率的下属。总的来说,我们的研究结果表明,那些敢于挺身而出的下属可以为他们的小组成员改善结果,并且只要他们与权力持有者有明显的群体成员关系,就可以避免因此而受到惩罚。

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