Centre for Health Services Studies, University of Kent, Kent, UK.
University of Stirling, Stirling, UK.
Sociol Health Illn. 2019 Jun;41(5):882-899. doi: 10.1111/1467-9566.12868. Epub 2019 Feb 12.
Although sociological studies of quality and safety have identified competing epistemologies in the attempt to measure and improve care, there are gaps in our understanding of how finance and accounting practices are being used to organise this field. This analysis draws on what others have elsewhere called 'financialisation' in order to explore the quantification of qualitatively complex care practices. We make our argument using ethnographic data of a quality improvement programme for acute kidney injury (AKI) in a publicly funded hospital in England. Our study is thus concerned with tracing the effects of financialisation in the emergence and assembly of AKI as an object of concern within the hospital. We describe three linked mechanisms through which this occurs: (1) representing and intervening in kidney care; (2) making caring practices count and (3) decision-making using kidney numbers. Together these stages transform care practices first into risks and then from risks into costs. We argue that this calculative process reinforces a separation between practice and organisational decision-making made on the basis of numbers. This elevates the status of numbers while diminishing the work of practitioners and managers. We conclude by signalling possible future avenues of research that can take up these processes.
尽管社会学研究已经确定了在试图衡量和改善护理质量和安全时存在的竞争认识论,但我们对财务和会计实践如何用于组织这一领域的理解仍存在差距。本分析借鉴了其他人在其他地方所称的“金融化”,以探索对定性复杂护理实践进行量化的方法。我们使用英国一家公立医院急性肾损伤 (AKI) 质量改进计划的民族志数据来提出我们的观点。因此,我们的研究旨在追踪金融化在 AKI 作为医院关注对象的出现和组合中的影响。我们描述了三个相互关联的机制,通过这些机制实现了这一点:(1) 代表和干预肾脏护理;(2) 使护理实践具有可计算性;(3) 使用肾脏数量进行决策。这些阶段首先将护理实践转化为风险,然后将风险转化为成本。我们认为,这种计算过程强化了基于数字的实践与组织决策之间的分离。这提高了数字的地位,同时降低了从业者和管理者的工作难度。最后,我们指出了可以开展这些流程的未来研究的可能途径。