Wrocław Faculty of Psychology, SWPS University of Social Sciences and Humanities in Wrocław.
Department of Economics, School of Social Sciences, University of Manchester.
Cogn Sci. 2019 Mar;43(2):e12716. doi: 10.1111/cogs.12716.
Existing research shows that people can improve their decision skills by learning what experts paid attention to when faced with the same problem. However, in domains like financial education, effective instruction requires frequent, personalized feedback given at the point of decision, which makes it time-consuming for experts to provide and thus, prohibitively costly. We address this by demonstrating an automated feedback mechanism that allows amateur decision-makers to learn what information to attend to from one another, rather than from an expert. In the first experiment, eye movements of N = 100 subjects were recorded while they repeatedly performed a standard behavioral finance investment task. Consistent with previous studies, we found that a significant proportion of subjects were affected by decision bias. In the second experiment, a different group of N = 100 subjects faced the same task but, after each choice, they received individual, machine learning-generated feedback on whether their pre-decision eye movements resembled those made by Experiment 1 subjects prior to good decisions. As a result, Experiment 2 subjects learned to analyze information similarly to their successful peers, which in turn reduced their decision bias. Furthermore, subjects with low Cognitive Reflection Test scores gained more from the proposed form of process feedback than from standard behavioral feedback based on decision outcomes.
现有研究表明,人们可以通过学习专家在面对相同问题时所关注的内容来提高决策能力。然而,在金融教育等领域,有效的教学需要在决策点频繁地提供个性化的反馈,这使得专家提供反馈既耗时又昂贵。我们通过展示一种自动化的反馈机制来解决这个问题,该机制允许业余决策者相互学习关注哪些信息,而不是向专家学习。在第一个实验中,我们记录了 100 名受试者在反复执行一项标准行为金融投资任务时的眼动。与之前的研究一致,我们发现相当一部分受试者受到决策偏差的影响。在第二个实验中,另一组 100 名受试者面临相同的任务,但在每次选择后,他们都会收到个人的、基于机器学习的反馈,询问他们的决策前眼动是否与实验 1 中做出良好决策的受试者的眼动相似。结果,实验 2 中的受试者学会了像他们成功的同行一样分析信息,这反过来又降低了他们的决策偏差。此外,认知反射测试得分较低的受试者从所提出的过程反馈形式中获益多于从基于决策结果的标准行为反馈中获益。