Mikles Sean P, Haldar Shefali, Lin Shih-Yin, Kientz Julie A, Turner Anne M
Biomedical Informatics and Medical Education, University of Washington, Seattle, WA.
Human Centered Design and Engineering, University of Washington, Seattle, WA.
AMIA Annu Symp Proc. 2018 Dec 5;2018:1415-1424. eCollection 2018.
Health information technology (HIT) could aid collaboration in the complex, interprofessional space of child development. Trust between stakeholders is necessary to support collaboration, but extant research provides little guidance on designing HIT that promotes trust within interprofessional collaborations. We analyzed interview data obtained from a heterogeneous group of stakeholders (n = 46) including parents and various service providers to explore trust relationships in the child development space. Our thematic analysis revealed that stakeholders assess the trustworthiness of others based on perceived competence, benevolence, integrity, relevance to work, and source of the data. Stakeholders also based trust on the type of data shared, electronic system features or functions, perceived risks and benefits of sharing information, and made trust calculations based on multiple factors. Our research identifies multiple aspects of trust that should be considered in designs for collaborative HIT systems.
健康信息技术（HIT）有助于在儿童发展这一复杂的跨专业领域开展协作。利益相关者之间的信任对于支持协作至关重要，但现有研究在设计能促进跨专业协作中信任的健康信息技术方面几乎没有提供指导。我们分析了从包括家长和各类服务提供者在内的异质利益相关者群体（n = 46）获取的访谈数据，以探索儿童发展领域的信任关系。我们的主题分析表明，利益相关者根据感知到的能力、善意、正直、与工作的相关性以及数据来源来评估他人的可信度。利益相关者还基于共享数据的类型、电子系统的特征或功能、共享信息的感知风险和益处来建立信任，并基于多种因素进行信任考量。我们的研究确定了协作性健康信息技术系统设计中应考虑的多个信任方面。
