Brunger J B
Nurs Clin North Am. 1986 Sep;21(3):451-9.
Due to the nature of the work with this demanding population, who, in spite of all efforts, demonstrates only minimal changes at best, nurses need aggressive management of their own lives. Burnout is rampant. Work with this type of client is not for everyone. Programs need to offer staff the opportunity to work with these clients only if the staff is capable and desires the challenge. It is necessary to set realistic goals and expectations with clients and to learn to accept tiny changes. Nurses must help the client become more realistic in their expectations of what will be achieved. It is important to note that the therapist may scare the client into regressed behavior by being too hopeful, by pushing them too far too fast, and by allowing them to go too fast. Caution should be taken with respect to encouragement and expectations of normalcy. If goals are too high and the client "fails," the therapist perceives that he/she is the one who failed. The patient who manages to achieve a level of functioning that enables him to interface with the outside often finds a world that is cold, demanding, and cruel--one that is easier to escape from than to deal with. One must be flexible and accessible to the client--involved with honest detachment. For the nurse therapist to serve this population requires sophistication in the theories of child and adolescent suicide, crisis intervention, aggression management, chemical abuse and use, and the ability to negotiate housing, money, food, services--things which have previously been the domain of others.(ABSTRACT TRUNCATED AT 250 WORDS)
由于面对这类高要求人群开展工作的性质,尽管付出了种种努力,但他们充其量也只表现出微乎其微的改变,护士需要积极管理自己的生活。职业倦怠现象很普遍。与这类客户打交道并非适合所有人。只有当工作人员有能力且渴望接受挑战时,项目才应给予他们与这些客户合作的机会。有必要与客户设定现实的目标和期望,并学会接受微小的改变。护士必须帮助客户在对所能实现目标的期望上更加现实。需要注意的是,治疗师可能会因过于乐观、推动客户过快过猛以及让他们进展过快而吓到客户,使其出现退行行为。在给予鼓励和对正常状态的期望方面应谨慎行事。如果目标过高而客户“失败”,治疗师会认为是自己失败了。成功达到一定功能水平从而能够与外界接触的患者,往往会发现外面的世界冷酷、苛刻且残酷——一个逃避比应对更容易的世界。必须对客户保持灵活且可接触——真诚地置身其中又保持超脱。对于护士治疗师来说,服务这类人群需要精通儿童和青少年自杀、危机干预、攻击行为管理、药物滥用等理论,以及具备协商住房、金钱、食物、服务等事宜的能力——这些以前是其他人负责的领域。(摘要截选至250字)