Bartlett Mark, Blazer Simon, Hobson Gina, Abbs Ian
DrDoctor, London, UK.
Evelina London SBU, London, UK.
Future Healthc J. 2018 Feb;5(1):43-46. doi: 10.7861/futurehosp.5-1-43.
Missed appointments represent a significant burden to healthcare budgets. The average 'did not attend' (DNA) rate across the NHS is 6.7%; however, significant variation can be observed. In 2015, Guy's and St Thomas' NHS Foundation Trust observed a DNA rate of 13.5% and partnered with DrDoctor to reduce this by implementing their innovative outpatient scheduling and booking platform. The overall rate has reduced by 17.2%; Guy's and St Thomas' NHS Foundation Trust has estimated a £2.6 million financial benefit in the first year and 91% of patients would recommend the service. This case study describes the onboarding process for DrDoctor's platform across Guy's and St Thomas' NHS Foundation Trust, the benefits delivered and next steps for the partnership.
爽约给医疗保健预算带来了沉重负担。英国国家医疗服务体系（NHS）的平均“未到诊”（DNA）率为6.7%；然而，可以观察到显著差异。2015年，盖伊和圣托马斯国民保健服务基金会信托医院的DNA率为13.5%，并与DrDoctor合作，通过实施其创新的门诊排班和预约平台来降低这一比率。总体比率下降了17.2%；盖伊和圣托马斯国民保健服务基金会信托医院估计，第一年的财务收益为260万英镑，91%的患者会推荐这项服务。本案例研究描述了DrDoctor平台在盖伊和圣托马斯国民保健服务基金会信托医院的上线过程、所带来的益处以及合作的下一步计划。
