Masoud Tumseela, Shah Amar, Joomun Shameem, Shah Amar
East London Foundation Trust, UK.
BMJ Qual Improv Rep. 2017 Jun 16;6(1). doi: 10.1136/bmjquality.u212876.w5262. eCollection 2017.
The Chronic Fatigue Service at East London NHS Foundation Trust recognised and coalesced around its major issue of engaging its service users. Using the systematic approach of quality improvement, and the infrastructure provided within East London NHS FT's quality improvement programme, it tested a number of change ideas which saw a significant reduction in non-attendance at appointments, an increase in patient cancellations when they could not attend, and an increase in positive contacts with the service. All these improvements surpassed the initial aims set within the project, and have been sustained over the course of 18 months.
东伦敦国民保健服务基金会信托基金的慢性疲劳服务部门认识到并围绕其与服务使用者互动这一主要问题凝聚力量。该部门运用质量改进的系统方法以及东伦敦国民保健服务基金会信托基金质量改进计划所提供的基础设施，测试了一些变革想法，这些想法使预约未到诊情况大幅减少、患者在无法就诊时取消预约的情况增加，以及与该服务的积极接触增多。所有这些改进都超过了项目设定的初始目标，并在18个月的时间里得以维持。
