Gallegos Rebecca, Kogelman Amanda, Wagner Mark, Cloud Aimee, Olson Melanie, Robideau Kristina, Patrick Laurie, Comfort Julie, Hirko Kelly
Munson Medical Center.
Michigan State University.
Clin J Oncol Nurs. 2019 Jun 1;23(3):309-314. doi: 10.1188/19.CJON.309-314.
A lack of standardization in chemotherapy patient education practices can lead to decreased efficiency and satisfaction for nurse educators and uncertainty and anxiety for patients.
The goal was to determine whether standardizing chemotherapy education practices improved nurse and patient satisfaction.
An interprofessional team was formed to standardize the chemotherapy education process and reduce variation in teaching. Anonymous, self-administered questionnaires assessed satisfaction in chemotherapy education among nurses and patients pre- and postimplementation.
Significant improvement in nursing staff satisfaction postimplementation was observed across all individual construct measures, with the average overall score increasing from 3.4 to 4.3. Patient satisfaction scores were high in the pre- and postimplementation phases (average overall score of 4.3 and 4.1, respectively).
化疗患者教育实践缺乏标准化会导致护士教育工作者的效率和满意度降低，以及患者的不确定性和焦虑感增加。
目标是确定标准化化疗教育实践是否能提高护士和患者的满意度。
组建了一个跨专业团队，以标准化化疗教育过程并减少教学差异。在实施前后，通过匿名的自我填写问卷评估护士和患者对化疗教育的满意度。
在所有个体结构指标上，实施后护理人员的满意度都有显著提高，平均总分从3.4提高到4.3。实施前和实施后阶段患者满意度得分都很高（平均总分分别为4.3和4.1）。
