Stud Fam Plann. 2019 Jun;50(2):137-158. doi: 10.1111/sifp.12092. Epub 2019 May 23.
We developed the Quality of Contraceptive Counseling (QCC) Scale to improve measurement of client experiences with providers in the era of rights-based service delivery. We generated scale items drawing on the previously published QCC Framework and qualitative research on women's preferences for counseling in Mexico, and refined them through cognitive interviews (n = 29) in two Mexican states. The item pool was reduced from 35 to 22 items after pilot testing using exit interviews in San Luis Potosí (n = 257). Exploratory Factor Analysis revealed three underlying dimensions (Information Exchange, Interpersonal Relationship, Disrespect and Abuse); this dimensionality was reproduced in Mexico City (n = 242) using Confirmatory Factor Analysis. Item Response Theory analyses confirmed acceptable item properties in both states, and correlation analyses established convergent, predictive, and divergent validity. The QCC Scale and subscales fill a gap in measurement tools for ensuring high quality of care and fulfillment of human rights in contraceptive services, and should be evaluated and adapted in other contexts.
我们开发了避孕咨询质量(QCC)量表,以改善基于权利的服务提供时代客户对提供者的体验的测量。我们借鉴了先前发表的 QCC 框架和关于墨西哥妇女对咨询偏好的定性研究,生成了量表项目,并通过在两个墨西哥州的认知访谈(n=29)对其进行了完善。在圣路易斯波托西州(n=257)使用退出访谈进行试点测试后,项目池从 35 项减少到 22 项。探索性因素分析显示出三个潜在维度(信息交流、人际关系、不尊重和虐待);这一维度在墨西哥城(n=242)使用验证性因素分析得到了再现。项目反应理论分析在两个州都证实了可接受的项目属性,相关性分析建立了收敛性、预测性和发散性有效性。QCC 量表及其子量表填补了避孕服务中确保高质量护理和履行人权的测量工具的空白,应在其他环境中进行评估和调整。