Oliveira Jacqueline Flores de, Santos Alessandro Marques Dos, Primo Luciene Smiths, Silva Mara Regina Santos da, Domingues Eliana Soares, Moreira Fernanda Pedrotti, Wiener Carolina, Oses Jean Pierre
Universidade Católica de Pelotas. R. Gonçalves Chaves 373, Centro. 96015-560 Pelotas RS Brasil.
Escola de Enfermagem, Universidade Federal do Rio Grande. Rio Grande RS Brasil.
Cien Saude Colet. 2019 Jul 22;24(7):2593-2599. doi: 10.1590/1413-81232018247.20252017.
This study assessed job satisfaction and work overload among doctors, nurses, psychologists, and nursing technicians working in community mental health services and conducted a comparison between nurses and other healthcare professionals. Using convenience sampling, a cross-sectional study was conducted with 61 healthcare professionals working in psychosocial care centers in a municipality located in the South Region of Brazil. Data was collected using a sociodemographic questionnaire, work impact assessment scale (Impacto - Br), and mental health professional satisfaction scale (Satis - Br). Data analysis was performed using the statistical software package SPSS 21.0. The average overall work overload score of nurses was 2.92 ± 0.42 and the average overall job satisfaction score was 3.38 ± 0.51. The level of satisfaction of nurses with the quality of services provided was lower than that of other professionals (3.36 ± 0.77 compared to 3.78 ± 0.56, respectively; p = 0.04). The factor that had the greatest negative influence on work overload among nurses was feeling physically tired (2.99 ± 0.92), while the factor that had the greatest positive influence on job satisfaction was good working relationships (4.06 ± 0.65).
本研究评估了在社区心理健康服务机构工作的医生、护士、心理学家和护理技术人员的工作满意度和工作负担，并对护士与其他医疗保健专业人员进行了比较。采用便利抽样法，对巴西南部地区一个市的心理社会护理中心的61名医疗保健专业人员进行了横断面研究。使用社会人口学问卷、工作影响评估量表（Impacto - Br）和心理健康专业人员满意度量表（Satis - Br）收集数据。使用统计软件包SPSS 21.0进行数据分析。护士的平均总体工作负担得分为2.92±0.42，平均总体工作满意度得分为3.38±0.51。护士对所提供服务质量的满意度低于其他专业人员（分别为3.36±0.77和3.78±0.56；p = 0.04）。对护士工作负担产生最大负面影响的因素是身体疲劳感（2.99±0.92），而对工作满意度产生最大积极影响的因素是良好的工作关系（4.06±0.65）。
