Alnasser Yossef S, Bin Nafisah Haya M, Almubarak Zaid A, Aleisa Lama A, El Sarrag Alaa I, Babiker Amir M
Pediatric Department, King Saud University Medical City, King Saud University, Riyadh, KSA.
King Saud University, KSA.
J Taibah Univ Med Sci. 2016 Oct 10;12(1):34-40. doi: 10.1016/j.jtumed.2016.09.002. eCollection 2017 Feb.
Communication between physicians and parents is the cornerstone of their relationship to reach a common goal of better child health. To deliver proper communication, a physician needs to learn certain skills that are not included in the curriculum of medical schools or paediatrics residency training in KSA. This study probed the physicians' attitude towards their styles of communication based on the parents' perception.
The data were collected from a randomly selected sample of physicians and parents from general paediatrics wards at King Saud University Medical City (KSUMC), Riyadh, KSA. We used a validated Criteria Cognitive Aptitude Test (CAT-T) questionnaire and a translated version of the CAT-T questionnaire for the physicians and parents, respectively. The data were then analyzed using variable qualitative and quantitative statistical methods.
The data were collected from 63 physicians and 100 parents in the pediatric wards at KSUMC. We observed an increased level of confidence in communication skills (CS) among experienced physicians, while young physicians expressed concerns regarding their communication with parents concerning decision-making. The parents rated the physicians' skill of active listening as poor. However, the parents rated the physicians' introduction as higher than their own self-rating. In addition, the parents' satisfaction with the physicians' CS was inversely related to the parents' level of education.
Our data suggests a clear discrepancy between the physicians' insights and the parents' perceptions about the CS. This finding emphasizes a need for further training among physicians to satisfy parents and in ultimately improving child health in the KSA.
医生与家长之间的沟通是他们建立关系以实现改善儿童健康这一共同目标的基石。为了进行恰当的沟通，医生需要学习一些沙特阿拉伯医学院校课程或儿科住院医师培训中未涵盖的技能。本研究基于家长的认知探究了医生对其沟通方式的态度。
数据收集自沙特阿拉伯利雅得国王沙特大学医学城（KSUMC）普通儿科病房随机抽取的医生和家长样本。我们分别使用经过验证的标准认知能力测试（CAT-T）问卷及该问卷的翻译版本来调查医生和家长。然后使用变量定性和定量统计方法对数据进行分析。
从KSUMC儿科病房的63名医生和100名家长处收集了数据。我们观察到经验丰富的医生在沟通技巧（CS）方面的信心有所增强，而年轻医生对与家长就决策问题进行沟通表示担忧。家长对医生积极倾听技巧的评价较差。然而，家长对医生自我介绍的评价高于他们对自己的评价。此外，家长对医生沟通技巧的满意度与家长的教育程度呈负相关。
我们的数据表明医生对沟通技巧的见解与家长的认知之间存在明显差异。这一发现强调了医生需要进一步培训，以满足家长需求并最终改善沙特阿拉伯的儿童健康状况。
