Northwell Health, New Hyde Park, NY.
Feinstein Institute for Medical Research, Northwell Health, Great Neck, NY.
Am J Med Qual. 2020 May/Jun;35(3):258-264. doi: 10.1177/1062860619869833. Epub 2019 Aug 30.
The authors tested the efficacy of an integrated approach to improving patient experience and physician burnout using a 24-week online training program coupled with a physician engagement strategy. Physicians from different disciplines were randomized to intervention (n = 30) and control (n = 33) groups. Patient experience, physician burnout, and satisfaction data were assessed using patient and provider surveys. Comparisons were made pre and post intervention, and between the groups. Intervention group mean scores increased (+1.40 points) while control group scores dropped (-0.11 points; = .039). Scores on physician burnout surveys for the intervention group improved in all areas and changes in 2 domains were statistically significant. In all, 73.5% of physicians felt the program was effective. This integrated intervention enhanced patient experience scores and positively affected physicians' level of burnout, and physicians believed this exercise was useful.
作者测试了一种综合方法的疗效，该方法通过为期 24 周的在线培训计划和医生参与策略，改善患者体验和医生倦怠。来自不同学科的医生被随机分为干预组（n = 30）和对照组（n = 33）。使用患者和提供者调查评估患者体验、医生倦怠和满意度数据。在干预前和干预后进行比较，并在组间进行比较。干预组的平均得分增加（+1.40 分），而对照组的得分下降（-0.11 分；P =.039）。干预组医生倦怠调查的所有领域的得分都有所提高，两个领域的变化具有统计学意义。总的来说，73.5%的医生认为该项目是有效的。这种综合干预措施提高了患者的体验评分，并积极影响了医生的倦怠程度，医生认为这种练习是有用的。
