Athiyah Umi, Setiawan Catur D, Nugraheni Gesnita, Zairina Elida, Utami Wahyu, Hermansyah Andi
Faculty of Pharmacy, Airlangga University. Surabaya (Indonesia).
Faculty of Pharmacy, Airlangga University Surabaya (Indonesia).
Pharm Pract (Granada). 2019 Jul-Sep;17(3):1518. doi: 10.18549/PharmPract.2019.3.1518. Epub 2019 Aug 24.
The introduction of universal healthcare coverage in 2014 has affected the practice of community pharmacies in Indonesia. Studies regarding the practice of pharmacist in the chain community pharmacy setting in Indonesia are very limited. The chain community pharmacies in Indonesia are operated and controlled by the same management. The chain community pharmacies usually show better services compared to independent community pharmacies in Indonesia.
The study aimed to assess the knowledge, attitude and practice (KAP) of pharmacist working in chain community pharmacy towards their current function and performance in delivering pharmacy services.
A cross-sectional study using questionnaires was conducted between January and March 2017 in KF, one of the largest chain community pharmacies in Indonesia. The total sampling method was used in the recruitment process. The data were analyzed using descriptive statistics, independent t-Test and one-way ANOVA. The KAP scores were assessed and categorized as "poor", "moderate" and "good" based on the standardized scoring system.
A total of 949 KF's pharmacists (100% response rate) were participated in the study. The majority of pharmacists showed a good score in terms of knowledge and attitude, which is in contrast to practice as majority only obtained a moderate score. Working experience, age and the availability of standard operating procedures (SOP) for both dispensing and self-medication services were found to be statistically significant (p<0.005) aspects to KAP of pharmacists in delivering pharmacy services.
This study identified several important aspects that could affect the KAP of pharmacists working in chain community pharmacies in Indonesia. Specific policies should be conceived to improve the competencies of pharmacist and to ensure the compliance with the SOP and standardization system within pharmacy sector.
2014年全民医保覆盖的推行对印度尼西亚社区药房的业务产生了影响。关于印度尼西亚连锁社区药房中药剂师业务的研究非常有限。印度尼西亚的连锁社区药房由同一管理部门运营和控制。与印度尼西亚的独立社区药房相比，连锁社区药房通常提供更好的服务。
本研究旨在评估在连锁社区药房工作的药剂师对其当前在提供药学服务方面的职能和表现的知识、态度和实践（KAP）。
2017年1月至3月间，在印度尼西亚最大的连锁社区药房之一KF开展了一项采用问卷调查的横断面研究。招募过程采用整群抽样法。数据采用描述性统计、独立t检验和单因素方差分析进行分析。根据标准化评分系统对KAP得分进行评估并分为“差”“中等”和“好”。
共有949名KF药剂师（应答率100%）参与了本研究。大多数药剂师在知识和态度方面得分良好，这与实践情况形成对比，因为大多数人仅获得中等分数。研究发现，工作经验、年龄以及配药和自我药疗服务标准操作规程（SOP）的可用性是药剂师在提供药学服务时KAP的统计学显著（p<0.005）方面。
本研究确定了几个可能影响印度尼西亚连锁社区药房药剂师KAP的重要方面。应制定具体政策以提高药剂师的能力，并确保药房部门遵守SOP和标准化系统。
