Australian Institute of Health Innovation, Macquarie University Faculty of Medicine and Health Sciences, Sydney, New South Wales, Australia
Australian Institute of Health Innovation, Macquarie University Faculty of Medicine and Health Sciences, Sydney, New South Wales, Australia.
BMJ Open. 2019 Nov 21;9(11):e028754. doi: 10.1136/bmjopen-2018-028754.
(1) To describe the processes used to plan and conduct a stakeholder forum in aged care as a means of informing future uptake of consumer participatory research. (2) To discuss how capturing and drawing on stakeholders' experiences of aged care can generate new research ideas and inform the delivery of more person-centred aged care services.
A stakeholder forum was conducted as part of Ageing Well, a 2-year project evaluating the value and impact of social participation and quality of life tools as part of routine community aged care assessments at a large Australian provider. The forum was codesigned with community aged care clients and care coordinators and aimed to coproduce implementation strategies with a targeted representation of stakeholders. The stakeholder forum was developed using five key principles of consumer engagement activities: purposeful, inclusive, timely, transparent and respectful. The forum fostered an environment of mutual respect and collective inquiry to encourage contributions from all participants. This article outlines practical guidance on using a consumer engagement framework and the lessons learnt.
The stakeholder forum facilitated an understanding of consumers' needs and existing gaps in aged care services and the circumstances that can enable or hinder the delivery and implementation of these services. This collective information can guide future research and policy at institutional, regional and national committees that relate to aged care.
ACTRN12617001212347.
(1) 描述在老年护理中规划和开展利益攸关方论坛的过程，以此作为告知未来参与消费者参与式研究的一种方式。(2) 讨论如何捕捉和借鉴利益攸关方在老年护理方面的经验，从而产生新的研究思路，并为提供更以患者为中心的老年护理服务提供信息。
作为“健康老龄化”项目的一部分，举办了一次利益攸关方论坛。该项目为期两年，评估了社会参与和生活质量工具的价值和影响，作为澳大利亚一家大型供应商对社区老年护理常规评估的一部分。该论坛与社区老年护理客户和护理协调员共同设计，旨在针对目标利益攸关方共同制定实施策略。该利益攸关方论坛是使用消费者参与活动的五个主要原则制定的：有目的、包容、及时、透明和尊重。该论坛营造了相互尊重和集体探究的环境，鼓励所有参与者做出贡献。本文概述了使用消费者参与框架的实用指南和经验教训。
利益攸关方论坛使人们更好地了解了消费者的需求以及老年护理服务中现有的差距，以及能够促进或阻碍这些服务的提供和实施的情况。这些集体信息可以指导与老年护理相关的机构、地区和国家委员会的未来研究和政策。
ACTRN12617001212347。
