法律背景下的道歉：对受害方在不良事件后道歉经历的研究见解
Apologies in a Legal Setting: Insights from Research into Injured Parties' Experiences of Apologies after an Adverse Event.
作者信息
Allan Alfred, Carroll Robyn
机构信息
Edith Cowan University, School of Arts and Humanities, Australia.
University of Western Australia, Law School, Australia.
出版信息
Psychiatr Psychol Law. 2016 Jun 23;24(1):10-32. doi: 10.1080/13218719.2016.1196511. eCollection 2017.
There is scholarly support for the use of apologies in the settlement of legal disputes and anecdotal evidence of their effectiveness in mediation and other dispute resolution processes. There is also a growing body of empirical psychological research regarding the use and effectiveness of apologies available to inform and guide the practice of lawyers, mediators and other professionals, and judicial officers when apologies arise in legal proceedings. This article critically reviews the research literature concerning the experience of apology recipients and offers a framework for understanding the circumstances in which an apology may contribute to the resolution of a legal dispute.
学术界支持在法律纠纷解决中使用道歉，并且有轶事证据表明道歉在调解和其他纠纷解决过程中是有效的。关于道歉的使用及其效果，也有越来越多的实证心理学研究，可供律师、调解员和其他专业人员以及司法官员在法律程序中遇到道歉问题时参考和指导实践。本文批判性地回顾了有关道歉接受者经历的研究文献，并提供了一个框架，用于理解道歉可能有助于解决法律纠纷的情形。
Zotero 插件