van Buschbach Susanne, van der Meer Christianne A I, Dijkman Lucy, Olff Miranda, Bakker Anne
Jt Comm J Qual Patient Saf. 2020 Apr;46(4):227-231. doi: 10.1016/j.jcjq.2019.12.005. Epub 2020 Jan 9.
Health care professionals can routinely face potential critical incidents in the workplace, which can cause high levels of occupational distress and mental health problems. Peer support, in which a trained colleague provides psychosocial support after a work-related critical incident, is an early intervention strategy to support health care professionals. This study describes the development and evaluation of an innovative new online program to educate peer supporters.
An interactive Web-based peer support education program (e-learning Peer Support) was developed to teach health care professionals the theory of peer support in preparation for face-to-face training (hybrid learning). User acceptance was determined with a 21-item online survey and technical user data.
Forty-four health care professionals completed the e-learning Peer Support and the online evaluation survey. Participants were nurses (68.2%), physicians (18.2%), residents (6.8%), and staff (6.8%). The e-learning was well received and positively evaluated with regard to all studied indicators of acceptance, including perceived usefulness, ease of use, actual use, and effectivity. All participants would recommend the e-learning to future trainees.
The e-learning is a valuable addition to the theoretical peer support training curriculum. Future steps include implementing the e-learning as a yearly continuing education meeting, as a clinical lecture, or as part of the standard curriculum for health care professionals in medical training. Developments like this e-learning may contribute to a standardized training method and, eventually, the implementation of peer support programs.
医疗保健专业人员在工作场所经常会面临潜在的重大事件，这可能导致高度的职业困扰和心理健康问题。同伴支持是一种支持医疗保健专业人员的早期干预策略，即由经过培训的同事在与工作相关的重大事件后提供心理社会支持。本研究描述了一个创新的在线项目的开发和评估，该项目用于培训同伴支持者。
开发了一个基于网络的交互式同伴支持教育项目（电子学习同伴支持），以教授医疗保健专业人员同伴支持理论，为面对面培训（混合式学习）做准备。通过一项包含21个项目的在线调查和技术用户数据来确定用户接受度。
44名医疗保健专业人员完成了电子学习同伴支持和在线评估调查。参与者包括护士（68.2%）、医生（18.2%）、住院医师（6.8%）和工作人员（6.8%）。电子学习受到了好评，在所有研究的接受度指标方面都得到了积极评价，包括感知有用性、易用性、实际使用情况和有效性。所有参与者都愿意向未来的学员推荐该电子学习项目。
电子学习是同伴支持理论培训课程的一个有价值的补充。未来的步骤包括将电子学习作为年度继续教育会议、临床讲座或医疗培训中医疗保健专业人员标准课程的一部分来实施。像这样的电子学习发展可能有助于形成标准化的培训方法，并最终推动同伴支持项目的实施。
