Kaplan Gary S
Gary S. Kaplan, MD,is chairman and CEO of Virginia Mason Health System in Seattle, Washington.
Front Health Serv Manage. 2020 Spring;36(3):12-20. doi: 10.1097/HAP.0000000000000077.
Because the healthcare landscape is in a state of extreme disruption, the ability to adapt is essential for organizations and their leadership teams. Players outside the sector, changing workforce and patient demographics, new technologies, cost pressures, and other influences are challenging hospital and health systems' abilities to perform as expected.Amid this ambiguity, a lack of urgency is preventing organizations from adjusting to a business environment in flux. Never has it been more important for leaders to show courage, learn, and guide their organizations to the front lines of innovation. In today's world, being a learning organization-one in which leaders and team members lean together into change, rather than back away-is crucial to remaining relevant. To quote philosopher Eric Hoffer, "In times of change, learners inherit the earth while the learned find themselves beautifully equipped to deal with a world that no longer exists."At Virginia Mason, a health system based in Seattle, Washington, our management methodology-the Virginia Mason Production System-allows the organization to be a nimble responder to change. It also empowers individuals across the enterprise, regardless of job or title, to assume hands-on roles in accomplishing our collective vision to transform healthcare. This "we culture" shines a bright light on improvement opportunities and provides the framework needed for collaborative, interdisciplinary efforts to develop solutions.
由于医疗保健领域正处于极度动荡的状态，适应能力对于组织及其领导团队至关重要。行业外的参与者、不断变化的劳动力和患者人口结构、新技术、成本压力以及其他因素，正挑战着医院和医疗系统按预期运作的能力。在这种不确定性中，缺乏紧迫感正阻碍组织适应不断变化的商业环境。领导者展现勇气、学习并引导其组织走向创新前沿，从未像现在这样重要。在当今世界，成为一个学习型组织——一个领导者和团队成员共同积极应对变革而非退缩的组织——对于保持相关性至关重要。引用哲学家埃里克·霍弗的话：“在变革的时代，学习者继承世界，而学究们发现自己装备精良，却要应对一个已不复存在的世界。”在华盛顿州西雅图市的弗吉尼亚梅森医疗系统，我们的管理方法——弗吉尼亚梅森生产系统——使该组织能够灵活应对变革。它还赋予企业中各个层面的人员权力，无论其工作或职位如何，都能在实现我们变革医疗保健的共同愿景中发挥实际作用。这种“我们的文化”照亮了改进的机会，并为跨学科协作努力开发解决方案提供了所需的框架。
