Department of Industrial and Organisational Psychology, University of South Africa, Pretoria 0003, South Africa.
Department of Human Resource Management, University of South Africa, Pretoria 0003, South Africa.
Int J Environ Res Public Health. 2020 Apr 24;17(8):2922. doi: 10.3390/ijerph17082922.
Volunteering in non-Western countries, such as South Africa, is subject to poor infrastructure, lack of resources, poverty-stricken conditions and often conducted by volunteers from lower socio-economic spheres of society. Sustaining the well-being of volunteers in this context is essential in ensuring their continued capacity to volunteer. To do so, it is important to understand the psychological resilience of these volunteers and the resistance resources they employ to positively adapt to their challenging work-life circumstances. The aim of this qualitative hermeneutic phenomenological study was to explore volunteers' psychological resilience from a salutogenic perspective. In-depth interviews were conducted with eight volunteers servicing government-run hospitals. Data were analysed through phenomenological hermeneutical analysis. Findings show a characteristic work-life orientation to be at the root of volunteers' resilience. Their work-life orientation is based on a distinct inner drive, an other-directedness and a "calling" work orientation. It is proposed that this work-life orientation enables volunteers in this study context, to cope with and positively adapt to challenging work-life circumstances and continue volunteering. The elements of their work-life orientation are presented as intrapersonal strength resources fundamental to their psychological resilience. It is suggested that organisations invest in developmental interventions that endorse and promote these intrapersonal strengths.
在非西方国家（如南非）进行志愿服务受到基础设施不完善、资源匮乏、贫困等条件的限制，而且往往由来自社会经济地位较低的志愿者来进行。在这种情况下，维持志愿者的福祉对于确保他们继续志愿服务的能力至关重要。要做到这一点，了解这些志愿者的心理弹性以及他们用来积极适应挑战性工作生活环境的抵抗资源是很重要的。本研究采用定性解释现象学方法，旨在从健康促进的角度探讨志愿者的心理弹性。对在政府运营的医院服务的 8 名志愿者进行了深入访谈。通过现象学解释分析对数据进行了分析。研究结果表明，志愿者的韧性源于其特有的工作生活取向。他们的工作生活取向基于一种独特的内在动力、利他主义和“召唤”的工作取向。研究提出，这种工作生活取向使研究背景中的志愿者能够应对和积极适应具有挑战性的工作生活环境，并继续志愿服务。研究呈现了他们工作生活取向中的要素，这些要素是他们心理弹性的内在力量资源。研究建议组织投资于发展干预措施，认可和促进这些内在力量。
