College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Gwanjin-Gu, Seoul 143-747, Korea.
Department of Management, Universidad Loyola Andalucía, C/ Escritor Castilla Aguayo, 4 14004 Cordóba, Spain.
Int J Environ Res Public Health. 2020 Jun 23;17(12):4527. doi: 10.3390/ijerph17124527.
This study is an empirical endeavor to provide a clear comprehension regarding how hotel green design as a workplace innovation contributes to relieving employee stress and emotional fatigue and improves job satisfaction and involvement in the formation of organizational citizenship behavior. A quantitative process was employed to attain the research goal. Our empirical findings demonstrated that a green design as a workplace innovation boosts the stress resilience that leads to the decreased emotional exhaustion and increased job satisfaction. In addition, job satisfaction and job involvement were the crucial drivers of the organizational citizenship behavior among the luxury hotel service employees. Moreover, stress resilience, satisfaction and involvement were significant mediators. Job satisfaction and involvement had the strongest influence on organizational citizenship behavior than other variables. The findings of our research will help hotel proprietors to invent efficient strategies to minimize employee stress and maximize fulfillment at work, which will eventually enhance the organizational citizenship behavior.
本研究旨在深入了解酒店绿色设计作为一种工作场所创新如何有助于缓解员工压力和情绪疲劳，提高工作满意度和参与度，从而形成组织公民行为。本研究采用定量方法来实现这一目标。我们的实证研究结果表明，绿色设计作为一种工作场所创新，可以提高员工的抗压能力，从而降低情绪疲惫感，提高工作满意度。此外，工作满意度和工作投入是豪华酒店服务员工组织公民行为的关键驱动因素。此外，抗压能力、满意度和投入是重要的中介变量。工作满意度和投入对组织公民行为的影响比其他变量更大。本研究的结果将帮助酒店业主制定有效的策略，最大限度地减少员工压力，提高工作满意度，从而最终提高组织公民行为。
