Marcu Gabriela, Aizen Roy, Roth Alexis M, Lankenau Stephen, Schwartz David G
School of Information, University of Michigan, 105 South State Street, Ann Arbor, MI 48109, USA.
Department of Information Science, College of Computing and Informatics, Drexel University, Philadelphia, Pennsylvania, USA.
JAMIA Open. 2019 Dec 4;3(1):44-52. doi: 10.1093/jamiaopen/ooz068. eCollection 2020 Apr.
We investigated user requirements for a smartphone application to coordinate layperson administration of naloxone during an opioid overdose.
We conducted interviews and focus groups with 19 nonmedical opioid users and other community members in the Kensington neighborhood of Philadelphia, Pennsylvania, which has one of the highest overdose rates in the country. Data were analyzed using thematic analysis.
We found high levels of trust and reliance within one's own social group, especially nonmedical opioid users and members of the neighborhood. Participants distrusted outsiders, including professional responders, whom they perceived as uncaring and prejudiced. Participants expressed some concern over malicious use of a location-based application, such as theft when a victim is unconscious, but overall felt the benefits could outweigh the risks. Participants also trusted community-based organizations providing services such as bystander training and naloxone distribution, and felt that a smartphone application should be integrated into these services.
Individuals affected by opioid use and overdose reacted positively to the concept for a smartphone application, which they perceived as a useful tool that could help combat the high rate of opioid overdose fatalities in their neighborhood. A sense of unity with others who have shared their experiences could be leveraged to connect willing bystanders with victims of overdose, but risk must be mitigated for layperson responders.
Based on participant experiences with overdoses, trust-based considerations for the design of smartphone applications to facilitate layperson response will be critical for their adoption and use in real overdose situations.
我们调查了在阿片类药物过量时,用于协调非专业人员使用纳洛酮的智能手机应用程序的用户需求。
我们对宾夕法尼亚州费城肯辛顿社区的19名非医疗阿片类药物使用者和其他社区成员进行了访谈和焦点小组讨论,该社区是美国过量用药率最高的地区之一。使用主题分析法对数据进行了分析。
我们发现,在个人自己的社会群体中,尤其是非医疗阿片类药物使用者和邻里成员之间,存在高度的信任和依赖。参与者不信任包括专业急救人员在内的外人,他们认为这些人冷漠且有偏见。参与者对基于位置的应用程序的恶意使用表示了一些担忧,比如受害者昏迷时会被盗,但总体认为好处可能大于风险。参与者还信任提供旁观者培训和纳洛酮分发等服务的社区组织,并认为智能手机应用程序应融入这些服务。
受阿片类药物使用和过量影响的个人对智能手机应用程序的概念反应积极,他们认为这是一个有用的工具,可以帮助应对所在社区高比例的阿片类药物过量死亡情况。可以利用与有共同经历的其他人的团结感,将愿意提供帮助的旁观者与过量用药受害者联系起来,但必须减轻非专业急救人员的风险。
基于参与者对过量用药的经历,在设计便于非专业人员应对的智能手机应用程序时,基于信任的考量对于其在实际过量用药情况下的采用和使用至关重要。