Farmaki Anna
School of Management and Economics, Cyprus University of Technology, 115 Spyrou Araouzou, Limassol, 3036, Cyprus.
Tour Manag. 2021 Apr;83:104210. doi: 10.1016/j.tourman.2020.104210. Epub 2020 Aug 29.
Even though academic attention has been paid on the tourism-memory nexus, the concept of forgetfulness in tourism has been largely overlooked and remains unexplored. The aim of this research note is to introduce the concept of forgetfulness alongside memory within tourism scholarship to discuss the way in which it may be integrated with future research. In so doing, the discussion focused on a tourist crisis context as tourists' post-crisis behaviour often reflects forgetfulness as evidenced by their travel resumption patterns. Overall, by linking the concepts of forgetfulness and tourism, this research note contributes to knowledge advancement on tourism crises by shifting attention away from risk perceptions towards an understanding of the cognitive and emotional processes influencing tourist behaviour. The research note also illuminates understanding of how crises are forgotten; hence, contributes to the improvement of crisis management strategies. The research note concludes by proposing an agenda for future research.
尽管学术界已关注到旅游与记忆的关系，但旅游中的遗忘概念在很大程度上被忽视且仍未得到探讨。本研究报告的目的是在旅游学术研究中引入遗忘概念并结合记忆概念，以讨论其与未来研究相结合的方式。在此过程中，讨论聚焦于旅游危机背景，因为游客危机后的行为往往反映出遗忘，这从他们的旅行恢复模式中可见一斑。总体而言，通过将遗忘与旅游概念联系起来，本研究报告通过将注意力从风险认知转向对影响游客行为的认知和情感过程的理解，为旅游危机知识的进步做出了贡献。该研究报告还阐明了对危机如何被遗忘的理解；因此，有助于改进危机管理策略。本研究报告最后提出了未来研究议程。
