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影响移动健康应用用户体验设计和满意度的重要因素——以 Daily Yoga 应用为例。

Important Factors Affecting User Experience Design and Satisfaction of a Mobile Health App-A Case Study of Daily Yoga App.

机构信息

Ph. D. Program in Design, Chung Yuan Christian University, Taoyuan 32023, Taiwan.

Fine Art and Design College, Quanzhou Normal University, Quanzhou 362000, China.

出版信息

Int J Environ Res Public Health. 2020 Sep 23;17(19):6967. doi: 10.3390/ijerph17196967.


DOI:10.3390/ijerph17196967
PMID:32977635
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC7579610/
Abstract

In recent years, mobile health (mHealth) has gained popularity. Yoga apps help users to exercise at home and improve their health. It is worth discussing how to give yogis a better experience and higher satisfaction to improve their willingness to keep using yoga apps. In this study, the Daily Yoga app was selected as the research object to explore important factors related to its user experience design and user satisfaction. Through a literature review and Delphi method composed of eight experts, this study put forward the important criteria framework of user experience design for the Daily Yoga app and then, used the DEMATEL (Decision Making and Trial Evaluation Laboratory)-based ANP (Analytic Network Process) method to determine the factors' importance order and the causal relationships among them. Finally, combined with the results of an importance-performance analysis of 16 real users, we discuss the improvement measures. The research results show that the yoga class is the most critical factor in the user experience design of the Daily Yoga app, the target plan is a factor that is in great need of improvement, and having an attractive interface can improve user experience. The evaluation model of the study can act as a reference for improving user experience with the Daily Yoga app, and can also be widely used in the process of user experience design, questionnaire production, and evaluation optimization of mHealth app and related applications.

摘要

近年来,移动健康(mHealth)越来越受欢迎。瑜伽应用程序可以帮助用户在家中进行锻炼,提高健康水平。值得探讨的是,如何为瑜伽爱好者提供更好的体验和更高的满意度,以提高他们继续使用瑜伽应用程序的意愿。本研究以 Daily Yoga 应用程序为研究对象,探讨与其用户体验设计和用户满意度相关的重要因素。通过文献回顾和由八位专家组成的 Delphi 方法,本研究提出了 Daily Yoga 应用程序用户体验设计的重要标准框架,然后使用基于决策试验和评价实验室(DEMATEL)的网络分析法(ANP)确定因素的重要性顺序及其之间的因果关系。最后,结合 16 名真实用户的重要性-绩效分析结果,讨论了改进措施。研究结果表明,瑜伽课程是 Daily Yoga 应用程序用户体验设计中最关键的因素,目标计划是一个急需改进的因素,而具有吸引力的界面可以提高用户体验。本研究的评价模型可以作为改进 Daily Yoga 应用程序用户体验的参考,也可以广泛应用于 mHealth 应用程序及相关应用的用户体验设计、问卷制作和评价优化过程中。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/35cc/7579610/dd1c57be2c58/ijerph-17-06967-g003.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/35cc/7579610/785ac0414635/ijerph-17-06967-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/35cc/7579610/89e052c1b2e2/ijerph-17-06967-g002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/35cc/7579610/dd1c57be2c58/ijerph-17-06967-g003.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/35cc/7579610/785ac0414635/ijerph-17-06967-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/35cc/7579610/89e052c1b2e2/ijerph-17-06967-g002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/35cc/7579610/dd1c57be2c58/ijerph-17-06967-g003.jpg

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本文引用的文献

[1]
mHealth as a health system strengthening tool in China.

Int J Nurs Sci. 2020-7-4

[2]
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Health Informatics J. 2020-9

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Int J Environ Res Public Health. 2019-12-18

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Int J Environ Res Public Health. 2019-10-2

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Int J Environ Res Public Health. 2019-9-4

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Complement Ther Med. 2019-2-8

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Mobile App-Based Health Promotion Programs: A Systematic Review of the Literature.

Int J Environ Res Public Health. 2018-12-13

[10]
An mHealth intervention programme to promote healthy behaviours and prevent adolescent obesity (TeenPower): A study protocol.

J Adv Nurs. 2019-1-10

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