Holeman Isaac, Kane Dianna
Department of Global Health, The University of Washington, Seattle, WA, USA.
Medic Mobile, Seattle, WA, USA.
Inf Technol Dev. 2019 Sep 29;26(3):477-505. doi: 10.1080/02681102.2019.1667289.
As digital technologies play a growing role in healthcare, human-centered design is gaining traction in global health. Amid concern that this trend offers little more than buzzwords, our paper clarifies how human-centered design matters for global health equity. First, we contextualize how the design discipline differs from conventional approaches to research and innovation in global health, by emphasizing craft skills and iterative methods that reframe the relationship between design and implementation. Second, while there is no definitive agreement about what the 'human' part means, it often implies stakeholder participation, augmenting human skills, and attention to human values. Finally, we consider the practical relevance of human-centered design by reflecting on our experiences accompanying health workers through over seventy digital health initiatives. In light of this material, we describe human-centered design as a flexible yet disciplined approach to innovation that prioritizes people's needs and concrete experiences in the design of complex systems.
随着数字技术在医疗保健领域发挥越来越重要的作用,以人为本的设计在全球卫生领域正逐渐受到关注。鉴于有人担心这一趋势只不过是一些时髦词汇,我们的论文阐明了以人为本的设计对全球卫生公平性的重要意义。首先,我们通过强调工艺技能和迭代方法来重新构建设计与实施之间的关系,以此说明设计学科与全球卫生研究和创新的传统方法有何不同。其次,虽然对于“人”这一部分的含义尚无定论,但它通常意味着利益相关者的参与、提升人的技能以及对人类价值观的关注。最后,我们通过回顾在七十多个数字健康倡议中陪伴卫生工作者的经历,来思考以人为本的设计的实际相关性。鉴于这些素材,我们将以人为本的设计描述为一种灵活而严谨的创新方法,在复杂系统的设计中优先考虑人们的需求和具体体验。