Department of English, City University of Hong Kong, 83, Tat Chee Avenue, Kowloon, Hong Kong.
BMC Vet Res. 2020 Oct 19;16(1):394. doi: 10.1186/s12917-020-02558-2.
There is a growing interest in exploring the nature of communication in veterinary medicine and understanding how veterinary practitioners communicate with their clients and other professionals. This is the first integrative review of literature on veterinary communication. Applying the PRISMA model, the PubMed, PsychInfo and ERIC databases were searched using keywords such as 'veterinary', 'vet', 'communication' and 'interaction' for related articles published between 1 January 2000 and 31 December 2018.
Keyword searching through the databases yielded 1572 related studies. Only 48 of these studies were included in our analysis after an in-depth review by two independent reviewers using the critical appraisal skills Programme frameworks with high inter-rater reliability (Cohen's kappa coefficient κ > 0.8). The existing body of research on veterinary communication can be classified into three major areas: (a) client-veterinarian communication, (b) cross-disciplinary communication in a professional veterinarian team and (c) training of veterinary communication skills. This review details the complexity and heterogeneity of agenda in the field of veterinary communication. The included studies indicate that veterinary practitioners are not equipped with specific communication skills to address different agendas in veterinary communication. The veterinary curriculum should include a component on communication training that can help veterinary students acquire necessary communication skills that allow them to effectively communicate with clients and other professionals CONCLUSION: This review detailed the complexity of agendas in the field of veterinary communication. The results indicate that veterinary practitioners can further benefit from training on specific communication skills that address the agendas found in veterinary communication research. Furthermore, the veterinary curriculum should include a component on communication training that equips veterinary students with the necessary communication skills that allow them to effectively communicate with different stakeholders such as clients and colleagues with and across the field of veterinary science.
人们越来越感兴趣地探索兽医实践中的沟通本质，并理解兽医从业者如何与其客户和其他专业人员进行沟通。这是对兽医沟通文献进行的首次综合回顾。应用 PRISMA 模型，通过关键词（如“兽医”、“兽医”、“沟通”和“互动”）在 PubMed、PsychInfo 和 ERIC 数据库中搜索了 2000 年 1 月 1 日至 2018 年 12 月 31 日期间发表的相关文章。
通过数据库进行关键词搜索得到了 1572 篇相关研究。在两名独立审查员使用批判性评估技能方案框架进行深入审查后，只有 48 项研究符合我们的分析标准，且具有较高的组内一致性（Cohen's kappa 系数 κ＞0.8）。现有的兽医沟通研究可以分为三个主要领域：（a）客户-兽医沟通，（b）兽医专业团队中的跨学科沟通，以及（c）兽医沟通技巧培训。本综述详细说明了兽医沟通领域议程的复杂性和异质性。纳入的研究表明，兽医从业者没有具体的沟通技巧来解决兽医沟通中的不同议程。兽医课程应包括沟通培训的组成部分，这可以帮助兽医学生获得必要的沟通技巧，使他们能够有效地与客户和其他专业人员沟通。
本综述详细说明了兽医沟通领域议程的复杂性。结果表明，兽医从业者可以从针对兽医沟通研究中发现的特定议程的沟通技巧培训中进一步受益。此外，兽医课程应包括沟通培训的组成部分，使兽医学生具备与客户和同事以及兽医科学领域内外的不同利益相关者进行有效沟通的必要沟通技巧。
