Pomputius Ariel
Health Science Center Libraries, University of Florida, Gainesville, USA.
Med Ref Serv Q. 2020 Oct-Dec;39(4):399-405. doi: 10.1080/02763869.2020.1826232.
When COVID-19 was recognized as a global pandemic and offices, clinics, and academic centers closed in the spring of 2020, many librarians found themselves answering reference questions, teaching, meeting, facilitating access to information resources, and organizing resources remotely. In the transition from traditional offices and workspaces to work from home, librarians and their administrations faced many challenges and adapted to a variety of new technologies. Video-conferencing and phone-forwarding tools were being used in new ways or for the first time. Instead of addressing technology that librarians adopted or adapted in greater numbers during the global pandemic, this column will examine an attitude of care and approach to technology called "compassionate computing" that helped ease the transition to work from home during an unprecedented time.
2020年春季，当新型冠状病毒肺炎被认定为全球大流行病，办公室、诊所和学术中心纷纷关闭时，许多图书馆员发现自己要远程解答咨询问题、授课、开会、协助获取信息资源以及整理资源。在从传统办公室和工作空间向居家办公过渡的过程中，图书馆员及其管理层面临诸多挑战，并适应了各种新技术。视频会议和电话转接工具正以新的方式或首次被使用。本专栏不会探讨图书馆员在全球大流行期间大量采用或适配的技术，而是将审视一种名为“同情式计算”的对技术的关怀态度和方法，这种态度和方法在前所未有的时期帮助缓解了向居家办公的过渡。
