Dubey Rameshwar, Bryde David J, Foropon Cyril, Graham Gary, Giannakis Mihalis, Mishra Deepa Bhatt
Liverpool Business School, Liverpool John Moore's University, Liverpool, Merseyside, L3 5UG UK.
Montpellier Business School, Montpellier Research in Management, 2300 Avenue des Moulins, 34185 Montpellier, France.
Ann Oper Res. 2022;319(1):559-579. doi: 10.1007/s10479-020-03824-0. Epub 2020 Oct 23.
Humanitarian organizations are increasingly facing challenges in terms of improving the efficiency and the effectiveness of their disaster relief efforts. These challenges often arise due to a lack of trust, poor collaboration and an inability to respond to disaster affected areas in a timely manner. Our study attempts to understand how these challenges are overcome by seeking answers to questions related to the topics of swift-trust, collaboration and agility in humanitarian supply chains. For instance, in our study we have attempted to examine how information sharing and supply chain visibility in humanitarian supply chains improve the swift-trust among the humanitarian actors engaged in disaster relief operations. Further, we attempt to understand how-swift trust, commitment and collaboration among the humanitarian actors improve the agility in humanitarian supply chains. In our study we provide both theoretical and data-driven answers to our stated research gaps. Our theoretical model is firmly grounded in organizational information process theory and relational view. We tested our research hypotheses using variance based structural equation modelling with survey data collected using a web based pre-tested instrument from 147 NGOs respondents drawn from the National Disaster Management Authority database. Our results help to advance the theoretical debates surrounding "swift-trust", "collaboration" and "agility" in humanitarian settings. We further provide direction to managers engaged in disaster relief operations. The humanitarian actors engaged in disaster relief often fail to understand how to build swift-trust. Moreover, how swift-trust further affects commitment and collaboration which in turn further affect agility in humanitarian supply chains. Thus humanitarian organizations must understand how information sharing and supply chain visibility is key to swift-trust among humanitarian actors and agility in humanitarian supply chains. Finally, we outline the limitations of our study and offer some future research directions for investigation.
人道主义组织在提高其救灾工作的效率和效力方面正面临着越来越多的挑战。这些挑战往往源于缺乏信任、协作不佳以及无法及时响应受灾地区。我们的研究试图通过寻求与快速信任、协作和人道主义供应链敏捷性相关主题的问题答案，来了解如何克服这些挑战。例如，在我们的研究中，我们试图研究人道主义供应链中的信息共享和供应链可视性如何提高参与救灾行动的人道主义行为体之间的快速信任。此外，我们试图了解人道主义行为体之间的快速信任、承诺和协作如何提高人道主义供应链的敏捷性。在我们的研究中，我们为所述的研究空白提供了理论和数据驱动的答案。我们的理论模型牢固地基于组织信息过程理论和关系视角。我们使用基于方差的结构方程模型对研究假设进行了检验，所使用的调查数据是通过基于网络的预测试工具从国家灾害管理局数据库中的147个非政府组织受访者那里收集的。我们的结果有助于推进围绕人道主义背景下的“快速信任”“协作”和“敏捷性”的理论辩论。我们还为参与救灾行动的管理人员提供了指导。参与救灾的人道主义行为体往往不理解如何建立快速信任。此外，快速信任如何进一步影响承诺和协作，而这又反过来进一步影响人道主义供应链的敏捷性。因此，人道主义组织必须明白信息共享和供应链可视性是人道主义行为体之间快速信任以及人道主义供应链敏捷性的关键。最后，我们概述了我们研究的局限性，并提供了一些未来的研究方向以供调查。
