Shayganmehr Masoud, Gupta Shivam, Laguir Issam, Stekelorum Rebecca, Kumar Ajay
Department of Information Systems, Supply Chain Management and Decision Support, NEOMA Business School, 59 Rue Pierre Taittinger, 51100 Reims, France.
Montpellier Business School, 2300 Avenue des Moulins, 34185 Montpellier, France.
Ann Oper Res. 2021 Nov 24:1-33. doi: 10.1007/s10479-021-04430-4.
Unpredictable natural and man-made disasters highlight importance of humanitarian supply chain (HSC) to serve people and affected areas. The main challenges of applying effective relief operations are creating "swift trust" and "coordination" between aid organizations. Implementation of Industry 4.0 facilitates coordination and swift trust within HSC performance. The study intends to assess the readiness status of swift trust and coordination between stakeholders as well as to recommend the most suitable Industry 4.0 tools for improving relief operations. Firstly, a comprehensive set of critical success factors for implementing Industry 4.0 tools are introduced. The factors are categorized into limited groups using Exploratory Factor Analysis. In the next step, hierarchy fuzzy expert system is designed for assessing the readiness status of swift trust and coordination as well as to suggest the most suitable Industry 4.0 tool for enhancing HSC performance within given case study. The framework was applied for three aid organizations to address the pandemic disease in Iran. The outcome denotes that the organization has the highest readiness in logistic and transparency while information quality received the lowest readiness value. In addition to that, the organization should invest on the development of Industry 4.0 enablers including "Internet of Things and Big Data Analytics". The study extends organizational information process theory within HSC for reaching competitive advantage by information processing. The study suggests theoretical and practical implications by introducing a comprehensive set of critical success factors for implementation of Industry 4.0 and providing practical advice for enhancing HSC performance.
不可预测的自然和人为灾难凸显了人道主义供应链（HSC）服务民众和受灾地区的重要性。实施有效救援行动的主要挑战在于在援助组织之间建立“快速信任”和“协调”。工业4.0的实施有助于在人道主义供应链绩效中实现协调和快速信任。本研究旨在评估利益相关者之间快速信任和协调的准备状态，并推荐最适合的工业4.0工具以改善救援行动。首先，介绍了一套全面的实施工业4.0工具的关键成功因素。使用探索性因子分析将这些因素归类为有限的几组。在下一步中，设计了层次模糊专家系统，用于评估快速信任和协调的准备状态，并为在给定案例研究中提升人道主义供应链绩效建议最合适的工业4.0工具。该框架应用于三个援助组织以应对伊朗的大流行病。结果表明，该组织在物流和透明度方面准备程度最高，而信息质量的准备程度值最低。除此之外，该组织应投资于工业4.0使能器的开发，包括“物联网和大数据分析”。该研究在人道主义供应链中扩展了组织信息过程理论，以通过信息处理获得竞争优势。该研究通过引入一套全面的实施工业4.0的关键成功因素并提供提升人道主义供应链绩效的实际建议，提出了理论和实践意义。
