de Camargo Fiorini Paula, Chiappetta Jabbour Charbel Jose, Lopes de Sousa Jabbour Ana Beatriz, Ramsden Gary
Department of Administration, Federal University of São Carlos (UFSCar), Rod. João Leme dos Santos (SP-264), Km 110, Sorocaba, SP Brazil.
Lincoln International Business School, University of Lincoln, Brayford Way, Brayford Pool, Lincoln, LN6 7TS UK.
Ann Oper Res. 2022;319(1):911-936. doi: 10.1007/s10479-021-03970-z. Epub 2021 Feb 13.
Humanitarian operations are increasingly receiving attention due to the numerous recent disasters and crises caused by both natural and man-made events, from mass human exodus to pandemics such as COVID-19. The successful management of humanitarian supply chains requires the effective use of human resource practices, which in turn requires strong leadership in the so-called 'soft side' of management. This study aims to investigate the current status of research on the human aspects of humanitarian supply chains. Through a systematic and comprehensive literature review, encompassing an original codification and in-depth analysis of journal articles, this work provides a research agenda and a number of lessons concerning human resource management (HRM) in humanitarian operations. The main findings reveal that: (i) HRM impacts the ability of humanitarian organizations to adequately prevent, prepare for and respond to disasters; (ii) training programs for aid personnel are a vital aspect of humanitarian responsiveness; (iii) humanitarian operations require a workforce with a variety of soft and hard skills; (iv) lack of trained staff is one of the main challenges in this field; and (v) building relationships and strengthening networks can enlarge the human resource pool available. Therefore, the findings of this study and its proposed research agenda have implications for both theory and practice. In terms of theory, this work provides seven recommendations, representing opportunities for scholars to advance this body of knowledge. For humanitarian practitioners, this paper offers insightful lessons to guide them in the management of human resources in humanitarian operations.
由于近期自然和人为事件引发了众多灾难和危机，从大规模人口外流到新冠疫情等大流行病，人道主义行动日益受到关注。人道主义供应链的成功管理需要有效运用人力资源实践，而这又需要在管理的所谓“软方面”具备强有力的领导。本研究旨在调查人道主义供应链中人力方面的研究现状。通过系统全面的文献综述，包括对期刊文章的原始编纂和深入分析，这项工作提供了一个研究议程以及一些关于人道主义行动中人力资源管理（HRM）的经验教训。主要研究结果表明：（i）人力资源管理影响人道主义组织充分预防、应对和应对灾难的能力；（ii）援助人员培训计划是人道主义响应能力的一个重要方面；（iii）人道主义行动需要具备各种软技能和硬技能的劳动力；（iv）缺乏训练有素的工作人员是该领域的主要挑战之一；（v）建立关系和加强网络可以扩大可用的人力资源库。因此，本研究的结果及其提出的研究议程对理论和实践都具有启示意义。在理论方面，这项工作提出了七条建议，为学者推进这一知识体系提供了机会。对于人道主义从业者而言，本文提供了深刻的经验教训，以指导他们在人道主义行动中的人力资源管理。
