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人道主义行动与救灾管理中的质量管理：综述与未来研究方向

Quality management in humanitarian operations and disaster relief management: a review and future research directions.

作者信息

Modgil Sachin, Singh Rohit Kumar, Foropon Cyril

机构信息

International Management Institute (IMI), Kolkata, 2/4 C, Judges Ct Rd, Alipore, Kolkata, West Bengal 700027 India.

Montpellier Business School (MBS), France, 2300 Avenue des Moulins, 34185 Montpellier, France.

出版信息

Ann Oper Res. 2022;319(1):1045-1098. doi: 10.1007/s10479-020-03695-5. Epub 2020 Jun 29.

DOI:10.1007/s10479-020-03695-5
PMID:32836617
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC7322719/
Abstract

Quality management has been widely discussed in the literature, and recent special issues on humanitarian supply chains and relief operations have emphasized the increasing importance of quality management in this key emerging area. In this paper, we provide an extensive literature review in the field of quality management in humanitarian operations and disaster relief management. Our comprehensive review, comprising 61 articles published from 2009 to 2018, leads to the identification of enablers (e.g., transparency, policy framework), challenges (e.g., financial services, identity protection), and theory development approaches, as well as numerous research gaps that must be addressed.

摘要

质量管理在文献中已得到广泛讨论，近期关于人道主义供应链和救援行动的特刊强调了质量管理在这一关键新兴领域日益重要的地位。在本文中，我们对人道主义行动和救灾管理中的质量管理领域进行了广泛的文献综述。我们的综合综述涵盖了2009年至2018年发表的61篇文章，从而确定了促成因素（如透明度、政策框架）、挑战（如金融服务、身份保护）、理论发展方法，以及众多必须解决的研究空白。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/866f/7322719/35dee222a08c/10479_2020_3695_Fig4_HTML.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/866f/7322719/0c4a099fceca/10479_2020_3695_Fig1_HTML.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/866f/7322719/292cb93978bc/10479_2020_3695_Fig2_HTML.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/866f/7322719/10933c51f7df/10479_2020_3695_Fig3_HTML.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/866f/7322719/35dee222a08c/10479_2020_3695_Fig4_HTML.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/866f/7322719/0c4a099fceca/10479_2020_3695_Fig1_HTML.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/866f/7322719/292cb93978bc/10479_2020_3695_Fig2_HTML.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/866f/7322719/10933c51f7df/10479_2020_3695_Fig3_HTML.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/866f/7322719/35dee222a08c/10479_2020_3695_Fig4_HTML.jpg

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